Hotel Receptionist Job (15K)

Admin Jobs. Brites Management Jobs

Key Responsibilities

Front Desk Operations

• Welcome guests warmly and handle check-in and check-out procedures efficiently.
• Manage reservations, bookings, and cancellations accurately.
• Assign rooms and issue room keys in line with hotel procedures.
• Maintain an organized and presentable reception area at all times.

Guest Services

• Respond to guest inquiries, requests, and complaints in a professional manner.
• Provide information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest needs are met promptly.

Administrative Duties

• Maintain accurate guest records and reservation details.
• Handle phone calls, emails, and walk-in inquiries.
• Prepare daily reports on occupancy, arrivals, and departures.

Cash Handling & Billing

• Process guest payments (cash, mobile money, or card where applicable).
• Issue invoices and receipts accurately.
• Maintain proper records of transactions and balances.

Coordination & Communication

• Liaise with housekeeping, security, and management to ensure smooth operations.
• Communicate special guest requests or issues to relevant departments.

Compliance & Professionalism

• Follow hotel policies, procedures, and service standards.
• Maintain confidentiality of guest information.
• Uphold a professional appearance and positive attitude at all times.

Qualifications & Experience

• At least 2 years’ experience in a similar role within the hotel industry
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Basic computer skills (MS Office, booking systems is an added advantage).
• Customer service-oriented with a friendly and professional demeanor.
• Ability to work flexible shifts, including weekends and holidays.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.