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Job Description
- Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.
- Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.
- Handle VIP guests, special requests, and customer complaints promptly and professionally.
- Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.
- Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.
- Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.
- Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.
- Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.
Qualifications
- Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.
- Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Proficiency in hotel management systems such as Opera PMS or similar software.
- Ability to work under pressure and manage multiple tasks effectively.
- Professional appearance and strong attention to detail.
- Flexibility to work shifts, weekends, and public holidays when required.
Additional Information
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
How to Apply
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This job will attract 1000+ applicants.
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