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Field Collection Agent – Kabarnet Job Newark Frontiers
Finance Jobs, Newark Frontiers Jobs.
Newark Frontiers is hiring Field Collection Agents across multiple regions in Kenya. We are seeking professionals with strong interpersonal, negotiation, and recovery management skills to support loan recovery operations while maintaining positive client relationships.
The FCA Agent is responsible for ensuring monthly loan recovery targets are met through effective follow-ups on defaulted accounts. The role demands resilience, professional communication, and teamwork in executing recovery strategies. They will engage clients through calls, visits, and negotiations while retaining client loyalty and supporting operational insights.
Responsibilities
- Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
- Plan recovery strategies to ensure timely repayment.
- Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
- Negotiate repayment plans while remaining courteous and professional.
- Participate in and support team collection drives.
- Maintain strong customer relationships while enforcing loan recovery.
- Submit daily, weekly, and monthly collection reports.
- Provide actionable market intelligence from branches.
- Maintain strong working relationships with local law enforcement.
- Adhere to recovery policies, procedures, and relevant laws.
- Perform any other duties as assigned by the line manager.
How to Apply
Send Your Resume To Us Careers@newarkfrontiers.co.ke Subject line: Field Collection Agent
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