Customer Care Representative Job Jimcab Services
Customer Service Jobs, Jimcab Services Jobs.
Customer Care Representative (Entry Level)
Company: Jimcab Logistics Services and Supplies Limited
Location: Nairobi
Employment Type: Full-Time (Shift-Based)About Us
Jimcab Logistics Services and Supplies Limited is a growing transport and logistics company committed to delivering reliable, efficient, and customer-focused mobility solutions. Our operations are supported by modern technology including an automated booking and dispatch system, fleet management tools, and a cloud-based call center platform to ensure seamless service delivery.
We are seeking a proactive and customer-focused Customer Care Representative to support our 24-hour operations and help deliver a smooth and professional customer experience.
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Key Responsibilities
- Receive and make calls to clients regarding booking requests, confirmations, and service follow-ups
- Capture and manage bookings using the company’s automated booking and dispatch system
- Monitor trips and assist drivers in locating clients using the fleet management platform
- Respond to client emails and inquiries in a professional and timely manner
- Prepare and issue quotations in line with company pricing guidelines
- Log customer interactions and manage communications through the cloud-based call center system
- Update booking records and maintain accurate service logs
- Coordinate with operations and dispatch teams to ensure efficient service delivery
- Provide accurate information to clients regarding services, bookings, and trip status
- Perform any other duties as assigned by the supervisor
Qualifications and Requirements
- Certificate or Diploma in Business Administration, Customer Service, Communications, IT, or a related field
- Strong communication and interpersonal skills
- Good computer skills and comfort working with digital platforms and online systems
- Ability to quickly learn and use dispatch, fleet management, and call center software
- Ability to work independently and as part of a team
- Strong attention to detail and problem-solving skills
- Willingness to work rotational shifts including day and night shifts (mandatory)
- Prior experience in customer service, logistics operations, or call center environments will be an added advantage
What We Are Looking For
- A customer-focused individual with a professional attitude
- Someone who is comfortable working with technology and multiple digital systems
- A proactive problem-solver who can work in a fast-paced operations environment
- Someone who can remain calm and professional when handling client issues
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How to Apply
Interested candidates should submit their CV and a brief cover letter to: hr@jimcab.co.ke
Subject line: Customer Care Representative – Application
Only shortlisted candidates will be contacted.
Successful applicants will be notified by 9th March 2026 and be invited for an interview
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