Customer Care Intern Job TakaTaka Solutions
Looking for a customer service in Kenya? TakaTaka Solutions is hiring a customer care intern to support customer inquiries, resolve service issues and deliver excellent customer experiences. The role is based in Nairobi and experience in customer service is required.
Key Responsibilities
- Assist with maintaining the onboarding trackers (CLM/ Overall Client Training/New & Sensitive Client Group/TTS Contracts)
- Send welcome packs and emails.
- Post new and sensitive clients daily in the New & Sensitive Client Group
- Call new clients after first collection.
- Conduct first collection survey 2 weeks after first collection.
- Support in physical or online induction training for new clients.
- Help process and track client requests for compost, gate signs, bins, certificates, and other related items.
- Assist in receiving and responding to queries from clients through Whatsapp.
- Support customer satisfaction surveys, courtesy calls, and client visits.
- Download calls report and call back missed calls from the previous day.
- Support outbound communication via calls or emails to communicate information to clients.
- Assist in communicating Delays and Missed Collections daily.
- Ensure all queries raised are logged in trackers where appropriate (Complaint tracker).
- Assist in outdoor events when requested.
- Handle assigned client accounts and act as the client\’s account manager.
- Support in maintaining Contract Database: Ensure all client contracts are filed
- Support the monitoring and reporting of service delivery issues and client concerns.
- Help with receiving, acknowledging, and logging in termination requests on cancelled contracts whatsapp group and sheet.
- Take on additional tasks and projects that contribute to personal learning and team objectives as requested.
Qualifications:
- Degree or Diploma in business studies, communication, public relations or relevant field
- Previous customer care experience is a plus
How to Apply
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