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Collections Officer Job Choice Microfinance Bank
- Choice Bank is seeking a detail-oriented and proactive E-Bike Finance Collections Officer to manage and oversee collections for our E-Bike financing products. The role ensures timely recovery of payments, effective customer engagement, and compliance with internal policies and regulatory requirements.
Key Responsibilities
- Monitor and manage customer repayment schedules for E-Bike financing.
- Follow up with customers to ensure timely collection of outstanding balances.
- Resolve payment-related issues and provide guidance to customers on repayment options.
- Maintain accurate records of collections, arrears, and recovery actions. Prepare regular reports on collections performance and outstanding balances.
- Collaborate with sales, finance, and operations teams to improve collection efficiency.
Qualifications & Skills
- Diploma in Finance, Accounting, Business, or related field.
- 2-4 years’ experience in collections, loan recovery, or finance operations.
- Strong knowledge of payment processes, reconciliation, and customer follow-up.
- Excellent communication, negotiation, and problem-solving skills.
- Customer-focused, persistent, and results-driven.
How to Apply
Send Applications to: hr@choice-bank.com
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