Territory Distribution Manager Job Sun King
Logistics Jobs. Sun King Jobs. Territory Distribution Manager managing rider recruitment, retention, and performance within assigned territories, requiring a Diploma in Supply Chain Management or Business Administration with experience in last-mile delivery operations, in a renewable energy environment, on-site role.
Key Responsibilities
Rider Recruitment and Onboarding
- Identify potential riders suitable for onboarding into the Sun King Rider Network.
- Onboard riders delivering various products and services within the network.
- Conduct required KYC checks for riders within assigned territories.
- Maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%.
Rider Retention
- Develop initiatives that promote rider satisfaction and reduce attrition.
- Work with internal teams to design strategies that improve rider earnings and productivity.
- Implement engagement and retention initiatives for riders.
Safety
- Ensure riders have required PPE and safety equipment during operational hours.
- Promote safe riding practices.
- Engage internal and external stakeholders on safe riding initiatives.
- Drive adoption of emerging practices within the riding community to strengthen safety standards.
- Serve as the primary Sun King rider contact within assigned territories, representing the Rider Network in community discussions, local government forums, and related engagements.
- Work with the procurement team to ensure timely payments for gas, cylinders, and related expenses in line with established credit terms.
Performance Management
- Conduct performance discussions with riders within assigned territories to ensure productivity targets are met.
- Develop and maintain rider productivity tracking tools and dashboards.
Expansion
- Identify shops that meet requirements for LPG cylinder storage and distribution.
Customer Experience
- Coach agents on accuracy and professionalism when engaging with end customers.
- Conduct refresher training sessions on customer service standards.
- Develop rider CSAT, NPS, resolution time, and turnaround KPIs to strengthen customer satisfaction.
- Act on customer feedback survey results to ensure issue resolution.
- Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction.
- Ensure timely and accurate resolution of customer concerns escalated from the field.
Qualifications & Experience
- Diploma in Supply Chain Management, Operations, Business Administration, Finance, IT, or a related field.
- Experience in last-mile delivery operations.
- Strong communication and stakeholder management capability.
- Ability to operate effectively in a fast-paced and evolving environment.
- Experience monitoring and evaluating operational changes on delivery efficiency and rider productivity.
- Experience preparing reports and recommendations for senior management on delivery optimization initiatives.
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