Telesales Representative Job Nairobi Central Hardware

Sales Jobs. Nairobi Central Hardware Jobs

Industry: Construction,
Gross Salary: Competitive

Nairobi Central Hardware Ltd. is dedicated to providing the widest selection of high-quality tools and accessories across Kenya and East Africa. Serving the construction, manufacturing, plumbing, home renovation, and farming industries, we are committed to delivering practical solutions and reliable service to our customers.
We are seeking an energetic and results-driven Telesales Representative to join our growing sales team. The role involves engaging potential and existing customers over the phone, promoting our diverse range of products, answering inquiries, processing orders, and building strong customer relationships. The ideal candidate will have excellent communication skills, a passion for sales, and the ability to consistently meet targets while ensuring customer satisfaction.

Key Responsibilities:

• Make outbound calls to existing and prospective customers to promote products and generate sales.
• Provide accurate and compelling information about products and services.
• Identify customer needs through effective questioning and tailor solutions accordingly.
• Record and update customer details accurately in the Tally ERP system.
• Process customer orders promptly and follow up to ensure satisfaction.
• Address customer concerns and resolve issues professionally to maintain a positive brand image.
• Meet or exceed monthly sales targets through proactive selling and upselling.
• Maintain detailed records of calls, sales, and customer feedback.
• Support long-term business growth by fostering customer loyalty.

Qualifications and Requirements:

• Diploma in a business-related field.
• Proven experience in telesales, telemarketing, or a similar sales role.
• Track record of meeting or exceeding sales targets over the phone.
• Proficiency in Tally ERP or similar ERP/CRM systems.
• Quick learner with the ability to grasp new product knowledge.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm, professional, and persuasive even when handling difficult situations.
• Strong problem-solving skills and customer service orientation.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience,
Submit your application here: before 25th August 2025