Telesales Intern Job

Industry: Service,

Salary : Stipend provided

Corporate Staffing Services is a leading HR & recruitment firm located in Nairobi. Over the past fourteen years, we have successfully connected skilled Kenyan professionals with top organizations in Kenya and the broader East Africa region.

Currently, we are seeking an enthusiastic and personable individual to join our Business Development and Telesales team. This role focuses on managing client inquiries for training, handling inbound and outbound sales, and driving leads conversions.

Key Responsibilities

• Develop and implement effective sales strategies to achieve daily, weekly, and monthly sales quotas for assigned short courses
• Identify and target potential clients through outbound/inbound calls and lead generation activities.
• Proactively contact existing clients to maintain relationships, identify new training needs, and explore upselling and cross-selling opportunities.
• Clearly explain the benefits and value propositions of the company’s short courses and training programs, addressing client needs and pain points.
• Conduct informative consultations to educate clients on the importance of professional development and how our programs can contribute to their success.
• Maintain a positive and professional demeanor during all phone and email client interactions.
• Ensure client satisfaction by addressing concerns and exceeding expectations.
• Prepare daily reports on sales activities, client interactions, and training program inquiries.
• Track and report on key performance indicators (KPIs) such as lead conversion rates and sales figures.
• Collect fees associated with course registrations promptly.
• Maintain and update client databases with accurate information.
• Contribute to a positive and collaborative team environment.

Skills and Qualifications

• Bachelor’s Degree 
• Fresh graduates with less than 3 years of experience
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Report writing and Organizational skills
• Time management skills

How to Apply

If you are up to the challenge, please send your CV only quoting the job title on the email subject (Telesales-Intern) to godfrey@corporatestaffing.co.ke before 16th December 2024.

This is an entry-level position but the ability to engage with people and a good understanding of customer experience is very key.