Technical Support Analyst Job Cigna
IT Jobs, Cigna Group Jobs.
You’ll be joining a global team with offices located in Nairobi. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
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Role
- The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using Java and .NET technologies (C#, ASP.NET, .NET Core). Responsible for the oversight of day-to-day activities of the production environments.
- The Production Support team provides several services for International Health (IH) including: Application Support, 24/7 Production Support, Monitoring, triage, defect identification and remediation. Configuration updates, data fixes, ad-hoc reporting requests, Incident Management, Release Management, Change Management
- Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
- Responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
- Supporting new Web portals and backend services written using .NET technologies. Frontend (Web and backend environments) troubleshooting skills and a basic understanding of cloud deployment concepts will be essential for success.
- This role requires a good balance between providing technical guidance/analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
- Working with our development teams to identify and agree remediation for identified defects, supporting the release process as required.
Candidate profile
- Experienced Technical Support Analyst with strong Java and .NET (C#, ASP.NET, .NET Core) skills and demonstrable experience of supporting .NET, web portals and backend services.
- You should be comfortable with Frontend troubleshooting, backend & API debugging, understand how APIs function and have the ability to use tools such as Postman to test API functionality.
- Experience with cloud services (Azure preferred), CI/CD pipelines, and deployment troubleshooting is desirable.
- Strong appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team’s processes and practices.
- An IT professional with strong skills in Production Support, Application Management & Support processes, Insurance or Financial services background would be a strong advantage.
- Must have confidence to quickly learn the technical and functional aspects of a complex service.
- Ability to communicate with technical and operations (non-technical) team members.
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How to Apply
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