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Technical Support Agent Job Influx
IT Jobs. Influx Jobs
As a Technical Support Agent, you will be the first point of contact for customers, troubleshooting a wide range of complex issues that arise in online commerce. You’ll be working on a unique blend of customer service and light technical tasks to ensure smooth operations for our clients.
In this role, you will:
- Respond to customer inquiries via email, chat, and other communication channels.
- Troubleshoot and resolve a wide range of issues which on the “hard” end of the spectrum involve debugging APIs and web platforms (“stripe”, “shopify” and so on)
- Log and manage support tickets with a high degree of conscientiousness and attention to detail.
- Maintain a clear understanding of the client’s business and operating model (e.g., e-commerce, shipping systems) to effectively address issues.
- Collaborate with internal teams to escalate complex issues as needed.
What You’ll Need
Technical Competencies:
- Proven experience understanding and troubleshooting complex problems and systems
- Familiarity with using Postman for API troubleshooting is a plus.
- Ability to read log files and basic scripting knowledge is an advantage.
- Basic SQL skills are also a nice-to-have.
How to Apply
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