Technical Architect – Pre-Sales Solutions Job Teleperformance

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Technical Architecture Design & Documentation

• Design comprehensive, enterprise-grade technical architectures for complex transformation solutions spanning cloud platforms (AWS, Azure, GCP), CCaaS (Genesys, Five9, Amazon Connect, etc.), CX platforms, customer data platforms (CDPs), AI/ML platforms, and GenAI integrations
• Develop detailed architecture diagrams (logical, physical, network, security, integration, data flow) that clearly communicate technical solution design to both technical and non-technical audiences
• Create technical architecture documentation for RFP responses, including infrastructure design, technology stack specifications, integration patterns, data architecture, security architecture, and deployment models
• Define API integration strategies and enterprise integration architectures leveraging RESTful APIs, GraphQL, webhooks, microservices, ESB, and iPaaS platforms (MuleSoft, Dell Boomi, Azure Integration Services)
• Ensure technical architectures incorporate industry best practices for scalability, reliability, performance, disaster recovery, and business continuity

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RFP Technical Response Development

• Lead the development of technical sections within RFP responses, addressing infrastructure requirements, technical specifications, integration capabilities, security controls, and compliance frameworks
• Translate complex technical architectures into clear, compelling narratives that demonstrate Teleperformance’s technical capabilities and differentiation
• Respond to detailed technical questionnaires and requirements matrices with accuracy and completeness
• Collaborate with Transformation Solution Consultants to ensure alignment between business solution design and underlying technical architecture
• Provide technical validation and review of all architecture content before proposal submission to ensure technical accuracy and feasibility

Client Technical Engagement

• Participate in virtual meetings and workshops with client IT teams, technical stakeholders, and enterprise architects to discuss technical requirements, address concerns, and validate solution approaches
• Deliver technical presentations that articulate architecture design decisions, technology selections, integration approaches, and security controls
• Conduct technical deep-dive sessions addressing specific areas such as cloud architecture, API integration, data migration, security frameworks, or platform capabilities
• Respond to technical questions and clarifications during RFP evaluation cycles, demonstrating technical credibility and solution confidence
• Support proof-of-concept (POC) development and technical demonstrations that validate architecture feasibility and capabilities

Security & Compliance Architecture

• Design security architectures incorporating IAM (Identity and Access Management), encryption (data at rest and in transit), network security, zero-trust principles, and security monitoring
• Ensure technical solutions comply with relevant frameworks and regulations including GDPR, SOC2, ISO 27001, PCI-DSS, HIPAA, and industry-specific compliance requirements
• Document security controls, data protection measures, access management policies, and compliance attestations for RFP responses
• Collaborate with Teleperformance’s security and compliance teams to validate architecture adherence to corporate security standards and client requirements
• Stay current on evolving security threats, compliance requirements, and security best practices across cloud and enterprise environments

Technology Partnership & Platform Expertise

• Maintain deep technical knowledge of Teleperformance’s technology partnerships and preferred platforms across cloud (AWS, Azure, GCP), CCaaS, AI/ML, automation, analytics, and integration domains
• Understand capabilities, limitations, and licensing models of key technology partners to inform architecture decisions and commercial recommendations
• Evaluate emerging technologies and platforms that could enhance Teleperformance’s solution capabilities and competitive positioning
• Provide technical input on technology partnership strategies and platform selection decisions
• Develop reference architectures and solution blueprints for common technical scenarios that can be leveraged across multiple opportunities

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How to Apply

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