Technical Account Manager Job Tana
IT Jobs, Tana Jobs.
This position requires a combination of deep technical expertise, strong communication skills, and the ability to proactively guide customers through complex technical environments.
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Responsibilities
- Client Engagement & Adoption: Drive product adoption across accounts by guiding best-practice usage, partnering with Sales on retention/upsell opportunities, and reporting value through engagement metrics.
- Technical Expertise & Deployment Support: Lead customers through onboarding and technical deployment, ensuring optimal configuration and measuring product adoption through clear KPIs.
- Customer Support & Issue Resolution: Resolve early technical issues, proactively address usage risks, and track satisfaction and support outcomes through structured metrics.
- Cross-functional Collaboration: Work with R&D and product teams to advocate for customer needs, share best practices, and contribute to shared KPIs that improve adoption and overall client value.
Requirements
- Relevant degree (Computer Science, Information Security, Business, or related field) or equivalent hands-on experience.
- 3+ years of full-time professional experience in a customer-facing pre-sales, customer success or account management role, ideally within the cybersecurity or network security domain.
- Strong knowledge of network security, firewalls, cloud security concepts, and security policy management.
- Hands-on experience configuring/administering firewalls (e.g., Cisco, Palo Alto Networks, Check Point, Juniper, Fortinet).
- Proven experience managing large, complex sales cycles, with the ability to handle negotiations, technical discussions, and closing strategies.
- Excellent written and verbal communication, with the ability to manage 20-30 accounts independently.
- Strong organizational, project management, analytical, and problem-solving skills.
- Proactive, customer-centric mindset with the ability to influence stakeholders and drive adoption.
- Ability to thrive in fast-paced, highly technical, client-facing environments.
- Nice to have: Networking certifications such as Cisco CCNA or CCNP.
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How to Apply
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