Candidates Testimonials – How C.S.S Got Me Hired
Our Services
Free Trainings & Events
Support Engineer Job Ericsson
Support Engineer Job
About this opportunity:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you’ll handle more operational and technical issues for specific customers, solutions, or domains.
Responsibilities
- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
- Actively participate in on-site activities, particularly when remote access is insufficient.
- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
- Support problem management in identifying and categorizing significant operational or business impacting problems.
- Handle administrative, operational, and technical issues relating to the customer’s contracts and installed base.
- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
The skills you bring:
- Customer Problem Management.
- Negotiation.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
- Coaching and Mentoring.
- Change and Improvement Management.
- Preemptive support competence.
- CS Portfolio competence.
- Data Analysis.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Trade Compliance.
How to Apply
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.Â
Using an A.I-generated CV but not getting interviews? Click here & get it reviewed by our recruiters.