Candidates Testimonials – How C.S.S Got Me Hired
Advice From Our Head Of Recruitment
Our Services
Free Trainings & Events
Support Auditor/Quality Control Specialist Job
Audit Jobs.Bruntwork Jobs.
Job Description: You’ll play a critical role in ensuring AI-powered customer service meets the highest standards by being the quality guardian between cutting-edge AI technology and customer satisfaction. This isn’t just reviewing tickets – you’re helping shape the future of automated customer service while directly impacting major e-commerce brands. You’ll work in a fast-paced, technology-driven environment where your attention to detail and quality focus will be essential to the company’s success and growth.
Responsibilities:
- Review and evaluate every AI-generated customer conversation across multiple e-commerce client accounts
- Identify errors, abnormalities, and inconsistencies in AI handling of customer interactions
- Flag critical issues requiring immediate attention or escalation to maintain service quality
- Ensure AI performance adheres to each client’s specific processes and standards
- Process approximately 250-300 tickets per 8-hour shift while maintaining quality focus
- Provide detailed feedback on AI performance to help improve system accuracy
- Manage multiple client accounts simultaneously during each shift
- Maintain comprehensive quality control standards across all assigned accounts
- Support peak season operations when volumes are expected to triple
Requirements:
- Strong attention to detail with ability to spot abnormalities in customer service interactions
- Experience in customer support, quality assurance, or review-based roles
- Quality-focused mindset with preference for thoroughness over speed
- Ability to maintain focus while reviewing high volumes of customer conversations
- Strong communication skills for flagging issues and providing clear feedback
- Comfortable working flexible schedules including overnight and weekend shifts
- Bonus if you have experience working with multiple accounts or clients simultaneously
- It helps if you’re comfortable in fast-paced, technology-driven environments
- Bonus if you have experience with AI or automated systems
How to Apply
🚨 Before You Apply for This Job… Is Your CV Ready For The Competition?
This job will attract 1000+ applicants. Sadly, many qualified professionals miss out on interviews — not because they lack experience, but because their CV does not clearly demonstrate why they qualify for this specific job.
You may be qualified. But if your CV is too generic, outdated, or not aligned to the job requirements, you’ll not be shortlisted.
Using the same CV for every application also rarely works.
And while many candidates are now using AI to rewrite their CVs, polished wording alone does not guarantee interviews.
AI can write your CV. We know what gets shortlisted.
🎯 Want to improve your chances of getting shortlisted for THIS job?
Email your CV today to cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade
Our recruiters will review your CV and show you how to position your experience better for the job you are targeting. Learn more about our CV upgrade service here.