Candidates Testimonials – How C.S.S Got Me Hired
Our Services
Free Trainings & Events
Specialist, Knowledge Management Job Athena
Specialist, Knowledge Management Job
Responsibilities
Knowledge Strategy & Implementation
- Lead key initiatives to improve how knowledge is captured, organized, and shared within the community platform.
- Design and implement scalable solutions for knowledge dissemination that ensure seamless access to critical information for XPs.
- Ensure alignment of knowledge management projects with broader community engagement and business objectives.
Read More>>>From Contract’s End to Job Success: How CSS Helped Me
Community Engagement & Collaboration
- Partner with analysts and internal stakeholders to execute community-driven initiatives that enhance learning and collaboration.
- Act as a subject-matter expert, providing guidance on best practices for content structuring, engagement strategies, and platform utilization.
- Support the development and execution of engagement campaigns that boost knowledge-sharing participation within the community.
Content & Knowledge Assets Management
- Maintain high-quality knowledge assets such as playbooks, templates, FAQs, and training materials.
- Ensure all content remains relevant, updated, and aligned with the evolving needs of the XP community.
Data-Driven Insights & Continuous Improvement
- Analyze engagement and knowledge utilization metrics to identify trends, gaps, and opportunities for improvement.
- Use data-driven insights to refine and iterate on knowledge management strategies, ensuring continuous optimization.
Technology & Platform Optimization
- Identify and integrate new tools and AI-driven solutions that enhance the knowledge-sharing experience.
- Work closely with internal teams to optimize the functionality and user experience of the community platform.
- Troubleshoot platform-related issues and ensure seamless navigation and access to knowledge resources
Relevant Experience & Skills Required
- Minimum 4+ years of experience in knowledge management, community management, or a related field.
- Proven experience in instructional design
- Good working knowledge of using any authoring tools (Articulate, Captivate, iSpring, etc.)
- Experience supervising a team of knowledge base agents/analysts
- Proven track record of leading projects, developing knowledge assets, and implementing community engagement strategies.
- Experience working with online community platforms like Circle
- Experience in working cross-functionally with different teams to execute large-scale initiatives.
- Working knowledge of design tools like Canva
Educational & Certification Requirements
- Bachelor’s degree in Communications, Marketing, Business, Knowledge Management, or a related field.
- Certifications in Knowledge Management, Community Management, or Instructional Design (preferred but not required).
Read More>>>How LinkedIn Played a Pivotal Role in My Job Search
How To Apply
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Click here & get it reviewed by our recruiters.