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Snr. Administration Associate NGO Job Jenge Village
Admin Jobs, Jenge Village Jobs.
JENGE Village is recruiting an experienced Senior Administration Associate to provide strategic administrative oversight and quality assurance across our member support services. This pivotal role requires a seasoned professional with at least 5 years of experience who can mentor junior associates while ensuring excellence in service delivery.
Key Responsibilities
- Supervise and provide regular oversight to Administration Associates.
- Review work outputs for accuracy, quality, and adherence to standards.
- Conduct quality assurance checks on documents, processes, and deliverables.
- Develop and implement administrative systems, templates, and standard operating procedures.
- Mentor and train Administration Associates on best practices and efficiency improvements.
- Handle complex or sensitive administrative matters requiring advanced judgment.
- Manage escalated issues and provide solutions to challenging administrative problems.
- Coordinate workflow distribution among Administration Associates to optimize productivity.
- Conduct performance reviews and provide constructive feedback to Associates.
- Liaise with JENGE Village members on service quality and satisfaction.
- Identify process improvements and implement efficiency enhancements.
- Prepare reports on team performance and service delivery metrics.
- Serve as backup support for high-priority or specialized administrative requests.
- Ensure compliance with data protection and confidentiality protocols.
Required Qualifications
- Minimum 5 years of progressive experience in administration or executive support roles.
- Bachelor’s degree in Business Administration, Management, or related field.
- Proven supervisory or team leadership experience.
- Advanced proficiency in Microsoft Office Suite and project management tools.
- Strong analytical and problem-solving skills.
- Excellent quality control and attention to detail.
- Outstanding communication and interpersonal skills.
- Ability to work independently and make sound decisions.
- Experience developing processes and training materials.
Preferred Qualifications
- Professional certification (e.g., CAP – Certified Administrative Professional).
- Experience in a consulting or multi-client support environment.
- Familiarity with risk management.
- Experience with budget and cost management.
How to Apply
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