Showroom/Branch Manager Administration Job (150k-250k)

Reports to: Commercial Manager,

Industry: Retail,

Gross Salary: 150-250K

Our client is one of the largest furniture retailer in Kenya. As a Showroom/Branch Manager you will be accountable for the branch revenue and budget, expenses, daily operations, monitor sales & profitability. Ensure exceptional customer service levels, staff management, training, stocks control, store merchandising and administration.

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Key Duties and Responsibilities.

Sales Budgets & Profitability

• Ensure sales budgets for employees and the branch are consistently achieved and measured against budget and previous year.
• Monitor Sales team daily activities: Customer enquiries, maintenance of the Bay allocations.
• Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ misuse/ variances with recommendations on corrective measures.

Managing & Leading People

• Check and report on the staff daily attendance, document and address any issue with staff absenteeism. 
• Handle the daily/weekly meetings and the send the minutes to the Commercial Manager.
• Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff, and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports.
• Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time.
• Ensure staffs are continuously trained on product knowledge to enhance great output.
• Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges, tools of trade (tablet, tape measures etc).
• Maintain the showroom as a safe environment for staff and clients. Check on fire equipment, safety gear for staff, clear exits etc.
• Foster a conducive working environment for employees and outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes, and regulations. Ensure employees treat each other with utmost respect and professionalism.
• Manage staff Rota- off days, leave days, overtime, and public holidays. Maintain a leave calendar.
• Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond.
• Manage staff performance from the onboarding process to their stay at FPL through the weekly check-ins, handle their one on one’s meeting reviews for contracts, KPIs, probation. Take necessary actions for rewards and consequences e.g. PIP, letters of conversations, warnings. Liaise with HR for necessary guidance and support.

Merchandising

• Check on the furniture display at the showroom, ensure each floor is fully stocked, attractively displayed, and well accessorized. 
• Floor walks to ensure items are properly tagged- prices, reserved, last pieces, damaged items.
• Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom.
• Giving feedback on products that are selling and what orders to place.
• Make sure there are no empty spaces in the showroom.
• Every two weeks showroom entrance and other areas of the showroom to be rearranged to create a refreshing look and experience to clients.

Compliance- Policies & Processes & Reports

• Monitor the front desk operations- Petty Cash, sales postings, IDNs, EOD reporting.
• Handle the showroom facilities. Check on repair & maintenance.
• Compile and send accurate the weekly, monthly reports and send to management. Petty Cash report, Last piece items report, pending deliveries/ order report, Sales performance report, Stock take reports, Footfall report, KPI reports.
• Ensure daily cash banking has been done and there are no variances, mishandling, or theft.
• Ensure compliance at the branch- Follow up on the business permits, licenses and relevant insurance policies are renewed on time and well displayed at the branch as required.
• Ensure implementation and compliance of the company & HR Policies, procedures by all employees at the branch. Seek clarification in case of any issue.
• Respond promptly to emails sent from management and send in required reports before set deadlines.
• Ensure daily checking of the website.
• Ensure weekly follow up on the debtors list and recovery and send an updated report to the commercial manager.
• Any additional discount offered by the commercial manager should be specified on the invoice.
• Any credit terms offered should be indicated on the invoice and the person who authorized it.
• Any additional reservation and storage charges should be stated in the invoice.

Stock Take & Pricing

• Conduct the monthly stock take exercise and send the reports to management without fail.
• Monitor and report on any variances/missing items detected.
• Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse.
• Ensure the correct price tickets are displayed with correct items. 
• Ensure that daily informing of price changes has been done on price tickets.

Customer Experience

• Ensure high standards of customer service excellence at the branch. Handle customer complaints promptly to their satisfaction. 
• Ensure all staff always handles clients professionally.
• Adept on product knowledge for all items in stock.
• Continuously come up with initiatives on how to provide a great and memorable shopping experience for our clients. Share the initiatives that are working well with other branch managers to see if they can be implemented across board.

Front Desk Operations

• Ensure all daily, weekly, and monthly POS requirements are completed.
• Ensure all lay-by’s are monitored in accordance with company policy.
• Handle returns of goods with appropriate documentation.
• Ensure daily EOD is prepared and shared respective departments.
• Check and approve petty cash vouchers that are prepared and shared for processing and reimbursement.
• Ensure delivery notes one day prior to delivery and verify full payment from customer has been received.
• Ensure all customer orders and deliveries are followed-up and acted upon.
• Ensure compliance on the cash handling policies which address cash and cheque banking procedures. 
• Ensure compliance on the security and safety procedures.
• Ensure No LPOs or credit facility will be processed without written/signed authorization from the senior management.

Reports

• The branch manager will compile and prepare the below reports and send on or before deadline to the respective persons.
• All daily quotations given out from showrooms to the Commercial manager.
• The pending orders, pending deliveries and cancelled sales order or invoices to the Commercial manager and chief procurement officer
• QLIK reporting and analysing of trends and performance on category sales Weekly to commercial manager and chief procurement officer
• Footfall report daily/weekly/monthly to be updated to the Data analyst & commercial manager.
• Customer database daily report to be updated for marketing.
• Last pieces left in showroom daily to the Marketing and Procurement
• Last pieces sold from showroom daily to the Marketing and Procurement 
• Morning meeting minutes daily to the Commercial manager.
• Update on any damaged items in showroom and reasons for the damage.
• Monthly stock take and reconciliation report to Audit and commercial manager.
• Follow up all debtors list every week commercial manager and chief procurement officer
• SDN required to be updated daily and sent to the Warehouse and commercial manager.
• A weekly report for items displayed in showroom to the Procurement and commercial manager.
• Sales of Mattress, Pillows and Bed Linen commercial manager and Procurement 
• Front desk EOD-Reports to commercial manager and Accounts 
• Activation tracker daily depending on the current campaign to the Marketing.
• Daily attendance record and maintenance of staff rota and leave days to HR.
• Weekly credit note reports to commercial manager and chief procurement officer
• Website report on all errors, changes and recommendations to Marketing and commercial manager
• Daily Website Touch Screen TV interaction with clients to Marketing, ICT and commercial manager
• Acton Plan on all operational issues, task and duties branch is expected to accomplish at a specific timeframe commercial manager. 
• Perform any other duties relevant to the role as may be required from time to time.

Key Skills & Qualifications

• Bachelor’s degree in business or equivalent.
• At least 2 – 4 years working as BM/Assistant Branch Manager/ Supervisor in a busy retail environment, and furniture background will be an added advantage.
• At least 3 Years managing a team. 
• Proven track record of driving sales. 
• Expertise in operational efficiency.
• Computer skills & Ms Office – Word, Excel, and PowerPoint required.
• Results oriented.
• Works well under pressure.
• Excellent oral and written communication skills.
• Attention to detail.
• Creative Problem-Solving Skills

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How to Apply

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Showroom Manager – Furniture) to vacancies@corporatestaffing.co.ke before 30^th November 2024