Shop Assistants – Malindi Job GEA

Customer Service Jobs. GEA Jobs.

The Shop Assistant role in Malindi will be focused on serving customers effectively and supporting the operational success of the branch. Shop Assistants will act as the first point of interaction for customers, ensuring that every visit is a positive experience.

Key responsibilities include:

• Greeting and welcoming customers in a professional manner, ensuring a friendly shopping environment.
• Assisting customers with product inquiries by providing accurate information about features, benefits, and usage.
• Supporting customers in identifying the most suitable electronics and accessories based on their needs.
• Managing product displays to ensure the shop floor is well-organized, neat, and visually appealing.
• Processing sales transactions efficiently, including handling cash, M-Pesa, and card payments.
• Monitoring stock levels, reporting shortages, and assisting with restocking shelves as required.
• Addressing basic customer complaints or concerns and escalating more complex issues to supervisors.
• Participating in branch promotional activities and campaigns to boost sales.
• Maintaining awareness of current product lines and keeping up to date with new arrivals.
• This role requires individuals with excellent customer service skills, attention to detail, and the ability to work in a fast-paced retail environment.

How to Apply

GEA invites all interested candidates who meet the criteria of the above roles to submit their applications. Applicants should prepare a CV alongside a handwritten application letter. Submissions can be delivered to any of the company’s branches or sent via email to hr@gea.co.ke. Applicants must clearly state their preferred town for initial placement in their application.

The deadline for submission is the 20th of August, 2025. Applications will be reviewed on a rolling basis, meaning early submission is encouraged. Only shortlisted candidates will be contacted for the next stage of the recruitment process.