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Service Desk Support Officer Job Old Mutual Kenya
Service Desk Support Officer Job. IT Jobs In Kenya
Job Purpose Statement
- This position is responsible for providing ICT helpdesk support services to end users, maintenance of ICT resources and backups always.
- Key Measurable Goals
- Number of end user logs resolved – network, local printer, PC hardware problems, email, internet, LAN access problems etc,
- Accurate reports of registered tickets for circulation
- Online and telephone support
- Hardware/software installation and updates
- MCAfee antivirus updates
- Preventive maintenance of IT infrastructure
- Creating and modified user profiles, security configurations
- Backups
- Windows upgrades
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Key Responsibilities
- Manage and resolve end user calls logged onto the Helpdesk system
- Develop accurate reports regarding the progress of all categories of registered tickets on helpdesk and circulate the same on a daily basis
- Perform software/hardware installation, updates including formatting, hot swapping, ghosting etc. on all HQ and branch support PCs
- Perform telephone support/online support to various functions of the organization
- Ensure full compliance of McAfee antivirus DAT updates on all Desktops and Servers
- Plan and implement Software update services for patch management on Servers and desktops
- Carry out quarterly preventive maintenance based on a well known schedule
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
- Creating and modify user profiles in Active Directory.
- Carry out daily, weekly, monthly, quarterly and end of year backups for all Departmental, Home and other folders and may be available from time to time.
- Play an active role in the successful Implementation of ICT Projects, Active Directory design and implementation, SharePoint Deployment, customer images management, backups and security configuration.
- Manage Windows 2003 Web, Antivirus and Domain authentication servers.
- Develop an upgrade plan to Windows 2008 and Exchange 2007 upgrades.
- Carry out any other ICT duties/tasks as may be assigned from time to time by the supervisor or his appointee
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How to Apply
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