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Senior Telephony Engineer Job Andishi
Engineering Jobs. Andishi Jobs
We’re looking for an experienced Senior Telephony Engineer to design, integrate, and manage enterprise-grade telephony and contact center solutions—ensuring seamless communication experiences for customers and teams alike.
- Role Highlights:
- Location: Remote
- Engagement: Full-time
- Focus: Enterprise telephony & contact center solution
What You’ll Do:
- Design, implement, and maintain cloud-based & hybrid telephony infrastructure
- Lead integrations of platforms like NICE CXone, RingCentral, Genesys with CRMs & workflow tools
- Optimize call flows, IVRs, routing logic, and performance metrics
- Collaborate with IT, support, and engineering to align systems with business needs
- Troubleshoot complex voice issues and ensure compliance with regulatory standards
- Manage vendor relationships, SLAs, and escalations
Requirements:
- 5+ years in telephony engineering or voice infrastructure
- Hands-on with NICE CXone, RingCentral, Genesys Cloud (or similar)
- Strong knowledge of VoIP protocols, PBX systems, and contact center tech
- API and middleware integration experience
- Comfort with scripting/automation for telephony workflows
- Strong troubleshooting and documentation skills
Nice to Have:
- Experience with Twilio, Zoom Phone, Five9, Talkdesk
- CRM integration expertise (Salesforce, Zendesk)
- Certifications in NICE, Genesys, or equivalent
- Contact center analytics knowledge
How to Apply
Send your CV & portfolio to: careers@andishi.dev
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