Senior Specialist, Staff Care NGO Job World Vision

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Key Responsibilities:

The Senior Specialist, Staff Care in High-Risk Contexts, provides global technical leadership for staff care integration in high-risk, fragile, and crisis-affected operational environments across World Vision International. Reporting to the Director, Staff Care & Well-being, this role ensures staff care activation protocols, staff care safeguards, and post-event recovery approaches are integrated into crisis response systems. The role serves as the organization’s primary advisory interface between staff care and crisis response operations, supporting leadership during high-exposure events and strengthening preparedness capacity across regions. The role contributes operational insights to the Staff Care & Well-being (SCW) system while working within established governance frameworks for psychosocial risk and mental health.

Main Responsibilities

Crisis Response Advisory & Operational Interface

• Serve as World Vision International (WVI) lead technical advisor for staff care integration in high-risk and crisis-affected contexts, aligned with SCW Strategy and operational priorities within the Theory of Change.
• Advise leadership on proportionate workforce sustainability safeguards during acute operational events.
• Coordinate activation of approved referral pathways and peer support mechanisms during crises.
• Contribute staff care insights to crisis after-action reviews and organizational learning processes.
• Monitor emerging operational risks affecting staff well-being and advise response leadership early.

Crisis Support Activation & Structured Support

• Provide advisory support to crisis leadership during high-risk operations, including surge deployments when required.
• Ensure structured stabilization and debrief processes are implemented following critical operational incidents.
• Align surge interventions with governance, confidentiality, and referral standards.
• Support regional teams in contextualizing staff care activation protocols in fragile or volatile environments.
• Share operational insights with the global SCW team to inform learning resources.

Preparedness & Capacity Strengthening for Crisis Contexts

• Develop crisis preparedness guidance aligned with global staff care standards, the SCW Strategy, and crisis response frameworks.
• Support simulation exercises and preparedness planning with regional and national teams.
• Provide mentoring and advisory support to staff care focal points operating in fragile or high-risk contexts.
• Ensure preparedness systems incorporate referral pathways, escalation protocols, and peer support structures.

Post-Event Recovery & Organizational Learning

• Design and steward post-event recovery frameworks following high-impact operational incidents.
• Advise leadership on phased stabilization and return-to-normal operations.
• Document lessons learned from crisis events and contribute to organizational learning processes that inform continuous improvement with the SCW Theory of Change.

Cross-Functional Collaboration

• Collaborate with staff well-being enablement teams to integrate crisis learning into training and engagement resources.
• Coordinate with P&C, Risk, and SSR functions to align staff care with resilience and crisis management frameworks.

Qualifications

• Bachelor’s degree in psychology, social work, public health, humanitarian studies, organizational resilience, or related fields.
• Advanced education in mental health specializations related to crisis-affected populations, or relevant disciplines, preferred.
• Training in trauma-informed care, crisis response, humanitarian leadership, or related fields desirable.
• Minimum 8–10 years’ experience in humanitarian operations, crisis environments, staff care, psychosocial support systems, or related fields.
• Proven ability to operate effectively in volatile, high-pressure environments requiring sound judgment and rapid decision-making.
• Demonstrated experience supporting high-risk or emergency operations, including advisory roles in complex environments.
• Experience designing or implementing staff care or workforce support mechanisms in humanitarian contexts.
• Experience working with large international organizations or humanitarian networks.
• Fluency in English, fluency in additional languages considered an advantage.
• Flexibility to travel up to 20%, dependent on Partnership Travel Guidelines.

Exerience & Knowledge

• Strong understanding of humanitarian operating environments and the psychosocial risks faced by staff in fragile or high-risk contexts.
• Experience supporting staff care, workforce well-being, or psychosocial support systems within humanitarian or emergency response settings.
• Familiarity with humanitarian frameworks and standards, including IASC MHPSS Guidelines and staff care principles.
• Experience advising leadership teams during complex operational or crises affecting staff.
• Experience advising leadership during complex operational situations, including crises, security incidents, or high-impact events affecting staff.
• Knowledge of trauma-informed approaches and recovery practices for teams
• operating in high-stress environments.
• Strong cross-cultural competence with experience working across diverse international contexts.
• Ability to translate field experience into practical organizational guidance.
• Experience collaborating across security, operations, and risk management functions.
• Strong facilitation and communication skills for engaging leaders and teams during high-pressure situations.
• Ability to operate effectively in fast-changing and ambiguous environments.

How to Apply

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