Senior Manager, UX Design Job NCBA

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The Senior Manager, UX Design is LOOP’s design philosopher and strategist. This role exists to define and defend what exceptional digital experience means at LOOP – translating our wallet platform vision into design principles, challenging product and technology decisions that compromise coherence, and ensuring every feature we build reinforces (rather than fragments) the customer’s relationship with their money.

This role shapes what we build and why, with direct access to the CEO and executive leadership to influence strategic direction. You will manage a small team of designers to translate philosophy into practice – teaching them to see design as strategic discipline, not visual craft.

You will succeed when the CEO relies on you to articulate what’s wrong with the current experience and what right looks like, when product teams cannot ship features that break coherence, and when designers understand they are building a platform, not decorating features.

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Key Accountabilities (Duties and Responsibilities)

Strategic Design Leadership 50%

• Define and articulate LOOP’s design philosophy: what makes a wallet experience coherent vs fragmented, how credit/payments/engagement should reinforce each other, where regulatory complexity should (and shouldn’t) surface in UX
• Challenge product, technology, and commercial decisions that compromise experience coherence – with evidence, frameworks, and conviction
• Translate the wallet platform vision into design principles and mental models that Product Owners, engineers, and stakeholders can execute against
• Present design strategy in executive forums – making the case for why design decisions matter to commercial outcomes
• Act as design conscience for the organization: when we’re about to ship something incoherent, you say no (and explain why)

Team Leadership & Capability Building 30%

• Manage and develop LOOP’s design team (both in house and outsourced) – setting direction, reviewing work, coaching for strategic thinking not just execution
• Elevate the team’s craft and strategic capability: teach them to think in journeys not screens, to design for wallet coherence not feature completion, to defend their decisions with user evidence and business logic
• Build design rituals that create quality: critique sessions, design reviews, portfolio assessments that reinforce standards
• Establish design as a strategic discipline within Product, not a service function – shifting how PMs, engineers, and stakeholders engage with design

Experience Architecture & Standards 20%

• Define the end-to-end wallet experience architecture: how features fit together, how users move between credit/payments/engagement, what the mental model should be
• Establish and maintain design standards, patterns, and systems that ensure consistency across app, USSD, and emerging channels
• Identify where current experience is broken or incoherent – mapping fragmentation, dead ends, complexity leaks – and driving fixes through Product roadmap
• Ensure design decisions balance user needs, business outcomes, regulatory requirements, and technical constraints- not sacrificing one for others

Ideal Job Specifications Academic:

• At least an undergraduate degree.

Essential:

• 7+ years in product/UX design roles, with at least 3 years operating at strategic level (not just execution)
• Demonstrated ability to define design vision and philosophy – not just execute briefs – with portfolio evidence of strategic thinking
• Experience designing for fintech, payments, or digital financial services – understanding the constraints of regulated environments and complex user journeys
• Proven ability to challenge and influence senior stakeholders (C-suite, product/tech leads) on design decisions – with examples of winning hard arguments
• Strong design foundations: user research, interaction design, information architecture, visual design – can critique and coach across all areas
• Experience managing small design teams (2-10 people) – building capability, not just coordinating work
• Exceptional communication skills: can articulate complex design thinking clearly to non-designers, including executives and boards

Highly Desirable:

• International design experience, where design is embedded as strategic discipline, not afterthought
• Experience designing wallet, super-app, or platform products (not single-feature apps)
• Track record of building design function from scratch or transforming weak design culture
• Experience working in African markets – understanding context of connectivity, literacy, trust, regulation
• Background in service design, design systems, or design operations

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How to Apply

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