Senior Lead – HR Shared Services Job M-KOPA Solar

Senior Lead – HR Shared Services & Benefits Job M-KOPA Solar

HR Jobs. M-KOPA Solar Jobs

The Senior Lead – HR Shared Services is responsible for overseeing the delivery of efficient, accurate, and compliant HR operational services across the employee lifecycle. The role supports global and market-level HR operations, including employee records management, contracts administration, payroll input coordination, offboarding, and employee relations case administration.

The position drives operational excellence through strong service governance, stakeholder management, risk controls, and continuous process improvement while ensuring consistent delivery against agreed service standards and SLAs

Key Responsibilities

1. Service Delivery Leadership & Governance

• Oversee day-to-day HR Shared Services operations, ensuring timely and accurate execution of activities across the employee lifecycle.
• Coordinate workload allocation, prioritisation, and operational follow-through across the function.
• Establish and maintain operational routines, service standards, and process handoffs.
• Track and report service KPIs including SLA adherence, turnaround times, quality metrics, backlog management, and error rates.
• Manage escalations, resolve operational bottlenecks, and ensure timely communication and case closure.

2. Stakeholder Management & Cross-functional Coordination

• Partner with People Partners, Talent Acquisition, Payroll, Finance, Legal, and HRIS teams to deliver seamless HR operational support.
• Align stakeholders on timelines, approvals, documentation standards, and service expectations.
• Translate policy or business changes into operational processes, templates, communications, and training materials.
• Provide operational updates, risk reporting, and improvement recommendations to People leadership where required.

3. Records & Data Governance

• Ensure employee records and documentation are complete, accurate, and compliant with internal and regulatory requirements.
• Conduct regular audits to identify and resolve data inconsistencies or compliance gaps.
• Maintain confidentiality and strong controls around employee data handling and storage.
• Drive HR data quality initiatives and implement preventive controls to minimise recurring errors.

4. Contracts & Employment Lifecycle Administration

• Oversee employment contract issuance, renewals, amendments, and extensions within established timelines.
• Ensure all employee documentation is accurately maintained within HR systems and document repositories.
• Manage probation administration processes including confirmations, extensions, and related approvals.
• Support performance management cycle administration, including documentation, letters, approvals tracking, and records management.
• Ensure compliance with approval workflows, documentation standards, and record retention requirements.

5. Payroll Input Coordination

• Coordinate monthly payroll input readiness by managing timelines, approvals, and submission requirements.
• Oversee preparation and validation of payroll-related inputs, including commissions, bonuses, and employee lifecycle changes.
• Investigate payroll discrepancies and coordinate corrective actions with Payroll and Finance stakeholders.
• Maintain audit-ready payroll documentation and supporting controls.

6. Offboarding Operations

• Coordinate smooth employee offboarding processes, including exit documentation, systems updates, benefits cessation, and stakeholder handoffs.
• Ensure offboarding activities are completed accurately and within required timelines.
• Manage escalations and exceptions to minimise operational risk and maintain a positive employee experience.

7. Employee Relations Case Administration

• Oversee administration of disciplinary and grievance cases, including documentation, scheduling, minutes, milestone tracking, and outcome communication.
• Maintain secure and confidential employee relations records in line with company policies and compliance requirements.
• Support maintenance of ER templates, SOPs, and operational guidance documentation.
• Coordinate timely follow-up and closure of employee relations cases.

8. Continuous Improvement & Operational Controls

• Identify operational inefficiencies and implement practical process improvements, templates, and standardisation initiatives.
• Support process mapping, SOP documentation, and operational training activities.
• Strengthen operational controls relating to approvals, documentation, segregation of duties, and audit readiness.
• Drive adoption of process enhancements and ensure operational consistency across the function.

9. Data Analytics, Reporting & AI Enablement

• Analyse operational service data to identify trends, bottlenecks, recurring issues, and opportunities for improvement.
• Develop and maintain dashboards covering SLA performance, service quality, payroll exceptions, and case management metrics.
• Partner with HRIS and People Systems teams to support automation and AI-enabled HR operations initiatives.
• Ensure AI-enabled processes comply with data privacy, governance, and documentation standards.
• Use operational insights to support decision-making and improve employee experience outcomes

Qualifications

Education

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.

Professional Certification

• Certified HR Practitioner in Kenya, preferably CHRP(K).
• Active membership with the Institute of Human Resource Management (IHRM).

Experience

• 4–5 years’ experience in HR Shared Services, HR Operations, or employee lifecycle administration roles.
• Hands-on experience across HR records management, contracts administration, payroll coordination, offboarding, and employee relations support.
• Experience working within fast-paced or multi-country operational environments is an advantage.

Skills & Competencies

• Strong understanding of HR operations, compliance requirements, and employee lifecycle processes.
• Strong stakeholder management and cross-functional coordination skills.
• High attention to detail with strong risk awareness and control discipline.
• Strong analytical and reporting capabilities with experience using operational metrics to drive improvements.
• Experience supporting automation, process improvement, or AI-enabled HR operational initiatives.
• Strong communication, escalation management, and problem-solving skills.
• Ability to manage multiple priorities and work within tight deadlines.
• Experience using HRIS systems such as HiBob or equivalent platforms is preferred.
• Familiarity with ticketing or case management systems such as Freshservice is an advantage.

How to Apply

Click here to apply