Security Assistant Job Acronis, Nairobi, Kenya
Purpose of the role:
The Security Assistant is responsible for maintaining a safe and secure environment within the student residence. This role involves enhancing the customer experience, implementing security processes, participating in safety drills, and ensuring compliance with Tenancy agreement.
Key Responsibilities:
Customer Experience:
- Provide a friendly and helpful presence to students, staff and visitors.
- Assist students with security-related inquiries and concerns.
- Conduct foot patrol within the residence and ensure safe and secure environment within the residence.
- Participate in the fire drill exercise every year to test the emergency response preparedness.
- Participate in fire drills and act as a first responders in emergencies.
- Identify maintenance issues and escalate them to the appropriate department.
- Ensure timely follow-up and resolution of reported issues.
Processes Compliance:
- Manage the gate pass and visitor management system to track and authorize entries and exits.
- Ensure adherence to residence security protocols and procedures.
- Implementation and enforcement of security policies.
- Attend and participate in security briefs, meetings and trainings .
Teamwork and Reporting:
- Collaborate with the security team to address security concerns and improve safety measures.
- Report any suspicious activities or security breaches to the Security Team Leader for escalation.
- Maintain accurate logs and records of incidents and follow-up actions.
- Communicate effectively with other team members and departments to ensure a coordinated approach to security.
Qualifications
- High school certificate or equivalent.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Detail-oriented with strong observational skills.
- Basic knowledge of security systems and procedures.
- Willingness to work flexible hours, including nights and weekends.
- Minimum 1-2 years’ experience in security industry
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