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Sales Operations & Customer Service Job Syngenta
Agricultural Jobs, Syngenta Jobs.
Role Purpose
Deliver internal & external sales operations and customer service for all sales related activities & build a high levels of customer loyalty & satisfaction by identifying, anticipating and resolving supply chain and customer operations issues.
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Accountabilities
Customer Order Processing
- Efficient Order customer order processing (FEFO)
- Provide pro-active customer facing and communication
- Efficient end to end order to cash process
- Manage Efficient Product allocation in case of shortages
- Delivery Sales Operations KPI (OTIF & OTD)
- Interaction with local and regional supply operations team to capture information about availability/quality and transport inform sales force of any blocked order, related reasons, and define together delivery dates and methods
Timely Sales Administration & After Sales
- Secure execution of commercial policy
- Customer statements and advices
- Initiate returns process
- Create and Process sample orders and rebates
- Credit/debit note creation
- Apply defined final prices, rebates & bonuses
- Register Customer claims in ‘Reliance’ & secure follow up
- Support sales force on customer supply information
- Report lost sales & opportunities
- Accurate Customer Master Data Management
- Ensure Customer Master Data is timely updated
- Customer payment and allocation
- Inventory Batch and dates Analysis
- Participate in stock counts
- Monitoring stock allocation
- Participate in Presop
- Lead change process in next level supply & customer service operations
Qualifications
Critical Knowledge
- Business degree , Supply Chain qualification is added advantage
- A sound understanding of Supply Chain processes in a large organisation.
- A wide appreciation of Information Technology (SAP).
- An understanding of Logistics On Time In Full and On Time Delivery.
Critical Skills
- Demonstrate a high level of integrity.
- Demonstrate strong analytical Skills and alertness.
- Strong communication skills is a prerequisite.
- Creativity as well as strategic / forward looking thinker.
- Management of accurate records & Data.
- Must have ability to follow up , monitor and keep accurate records.
Critical Experience
- At least 3 years’ experience in a busy Supply Chain environment.
- Direct experience in IT based systems
- Experience in Sales operations & Supply Chain in a large / multinational organization.
- Working with teams with significant cross-functional interaction.
- Ability to meet strict reporting deadlines and working under minimal supervision
Key competencies
- Experience in SAP and Inventory / stock control tools
- Working with database and reconciliation.
- Experience in Supply Chain & Sales operations.
- Excellent communication skills
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How to Apply
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