Sales Lead Job Mukuru

Looking for a sales & marketing job in Kenya? Mukuru is hiring a Sales Lead, East Africa skilled in regional sales strategy, business development, team leadership, and key account management.

We’re looking for an ambitious, commercially minded Sales Lead who is ready to take ownership of growth across East Africa. This is a unique opportunity to lead sales initiatives across Kenya, Uganda, and Rwanda, build high-performing teams, and create meaningful connections within diverse diaspora communities. The role focuses on driving app growth, increasing transaction volumes, developing innovative sales strategies, and delivering exceptional customer experiences across the region.

Why Join Mukuru?

• Make a Real Impact: The customers you acquire, the teams you develop, and the communities you engage will directly influence Mukuru’s growth journey across East Africa.
• Build Something Meaningful: This is not a role where you maintain the status quo. You’ll help shape sales strategy, build scalable sales operations, and create new growth opportunities across multiple markets.
• Regional Exposure: Work across Kenya, Uganda, and Rwanda while collaborating with cross-functional teams and engaging with diverse customer segments and communities.
• Purpose Meets Performance: Every transaction supports families, businesses, and communities across Africa. Your work will make a measurable difference.

Responsibilities

• Driving customer acquisition and app adoption across East Africa.
• Developing and executing regional sales strategies that deliver measurable growth.
• Growing transaction volumes, customer retention, and market share.
• Leading and developing Sales & Operations Assistants and sales agents.
• Managing customer reactivation and retention initiatives.
• Building strong relationships within diaspora and local communities.
• Using sales data and market insights to optimise performance and identify new opportunities.
• Collaborating with Marketing, Operations, Finance, and Compliance teams to drive business success.

Key Skills Required

Commercial Excellence

• Sales leadership and execution
• Customer acquisition and growth strategies
• Business development and market expansion
• Sales forecasting and pipeline management
• Revenue generation and target achievement
• Customer retention and churn management

Leadership & Team Development

• Team leadership and coaching
• Performance management
• Agent network development
• Influencing and stakeholder management
• Change leadership
• Talent development and succession planning

Community & Relationship Management

• Community engagement and activation
• Partnership development
• Relationship building and networking
• Customer-centric thinking
• Negotiation and influencing skills
• Cultural awareness and market sensitivity

Analytical & Strategic Thinking

• Data analysis and reporting
• KPI monitoring and performance optimisation
• Strategic planning
• Problem-solving and decision-making
• Commercial insight generation
• Market and competitor analysis

Digital & Fintech Capabilities

• Mobile app growth strategies
• Digital customer onboarding
• Customer journey optimisation
• Mobile money ecosystems (M-Pesa, MTN MoMo, Airtel Money)
• CRM and customer engagement tools
• WhatsApp Business and community management

Personal Attributes

• Entrepreneurial mindset
• Results-driven and highly accountable
• Resilient and adaptable
• Strong communication and presentation skills
• Innovative and proactive
• Energetic and self-motivated
• Comfortable working in fast-paced, field-based environments

How to Apply

Click here to apply