Retail Shop Operations Manager Job The Pearltech Group

Sales Jobs. The Pearltech Group Jobs

Our client, a premium wines and spirits boutique launching in Nairobi, is seeking a founding Shop Operations Manager to build and run the business from the ground up.

This is a ground-floor opportunity for a commercially driven, highly accountable individual who wants genuine ownership over something new. The business owner is based internationally you will be the sole on-the-ground leader operating with significant autonomy and direct responsibility for performance.

PHASE 1:SETUP (Months 1-3)

You will own the entire launch process including:

• Sourcing and securing a suitable retail space in Parklands or surrounding areas including Kilimani, Westlands and Lavington
• Managing all county licensing applications: wholesale liquor license, Unified Business Permit and related compliance
• Opening the company bank account and setting up M-Pesa Business Till
• Overseeing shop fit-out including shelving, refrigeration, security systems and signage, and managing contractors to budget and timeline
• Establishing supplier relationships with licensed distributors and negotiating favorable terms
• Recruiting and onboarding a shop attendant
• Setting up all operational systems including cloud POS, stock tracking and weekly reporting

PHASE 2: ONGOING OPERATIONS (Month 4+)

• Manage daily shop operations across all trading hours
• Supervise and develop the shop attendant
• Maintain premium boutique experience – product knowledge, shop presentation and customer service standards
• Manage stock levels, place reorders and conduct weekly inventory counts
• Submit weekly reports to the owner every Monday – P&L summary, stock variance, cash reconciliation and operational updates
• Grow revenue through walk-in retail, corporate account development and events and hospitality channels
• Ensure full compliance with all licensing conditions, operating hours and regulatory requirements
• Maintain all security protocols – CCTV, alarm systems, cash handling and safe management

Qualifications & Experience

Essential:

• Minimum 3 years experience in retail management, FMCG or hospitality – experience in premium alcohol, wine or beverages strongly preferred
• Proven ability to manage staff, set standards and hold people accountable
• Prior experience navigating government licensing or regulatory processes in Kenya is a significant advantage
• Strong financial literacy – able to read a P&L, manage a budget and reconcile cash accurately
• Impeccable integrity – this role involves managing cash, stock and financial systems with considerable autonomy
• Excellent communicator – comfortable reporting to a remote employer via WhatsApp, video calls and written reports
• Nairobi-based and available to start within 4 weeks

Advantageous:

• Existing relationships with Nairobi wines and spirits distributors including Wine Router, Domaine KE or Wow Bev
• Experience opening a new retail location from scratch
• Knowledge of wine — WSET qualification or equivalent is a plus
• Familiarity with cloud POS systems including SimbaPOS or Lightspeed

WHAT’S ON OFFER

• Competitive salary commensurate with experience — discussed at interview
• Formal performance bonus structure tied to monthly net profit above agreed targets
• Salary review after 3-month probation period
• The autonomy to build something from scratch with the full backing of an international business owner
• Clear growth path as the business scales to multiple locations

How to Apply

Click Here to Apply