Retail Shop Operations Manager Job The Pearltech Group
Sales Jobs. The Pearltech Group Jobs
Our client, a premium wines and spirits boutique launching in Nairobi, is seeking a founding Shop Operations Manager to build and run the business from the ground up.
This is a ground-floor opportunity for a commercially driven, highly accountable individual who wants genuine ownership over something new. The business owner is based internationally you will be the sole on-the-ground leader operating with significant autonomy and direct responsibility for performance.
PHASE 1:SETUP (Months 1-3)
You will own the entire launch process including:
- Sourcing and securing a suitable retail space in Parklands or surrounding areas including Kilimani, Westlands and Lavington
- Managing all county licensing applications: wholesale liquor license, Unified Business Permit and related compliance
- Opening the company bank account and setting up M-Pesa Business Till
- Overseeing shop fit-out including shelving, refrigeration, security systems and signage, and managing contractors to budget and timeline
- Establishing supplier relationships with licensed distributors and negotiating favorable terms
- Recruiting and onboarding a shop attendant
- Setting up all operational systems including cloud POS, stock tracking and weekly reporting
PHASE 2: ONGOING OPERATIONS (Month 4+)
- Manage daily shop operations across all trading hours
- Supervise and develop the shop attendant
- Maintain premium boutique experience – product knowledge, shop presentation and customer service standards
- Manage stock levels, place reorders and conduct weekly inventory counts
- Submit weekly reports to the owner every Monday – P&L summary, stock variance, cash reconciliation and operational updates
- Grow revenue through walk-in retail, corporate account development and events and hospitality channels
- Ensure full compliance with all licensing conditions, operating hours and regulatory requirements
- Maintain all security protocols – CCTV, alarm systems, cash handling and safe management
Qualifications & Experience
Essential:
- Minimum 3 years experience in retail management, FMCG or hospitality – experience in premium alcohol, wine or beverages strongly preferred
- Proven ability to manage staff, set standards and hold people accountable
- Prior experience navigating government licensing or regulatory processes in Kenya is a significant advantage
- Strong financial literacy – able to read a P&L, manage a budget and reconcile cash accurately
- Impeccable integrity – this role involves managing cash, stock and financial systems with considerable autonomy
- Excellent communicator – comfortable reporting to a remote employer via WhatsApp, video calls and written reports
- Nairobi-based and available to start within 4 weeks
Advantageous:
- Existing relationships with Nairobi wines and spirits distributors including Wine Router, Domaine KE or Wow Bev
- Experience opening a new retail location from scratch
- Knowledge of wine — WSET qualification or equivalent is a plus
- Familiarity with cloud POS systems including SimbaPOS or Lightspeed
WHAT’S ON OFFER
- Competitive salary commensurate with experience — discussed at interview
- Formal performance bonus structure tied to monthly net profit above agreed targets
- Salary review after 3-month probation period
- The autonomy to build something from scratch with the full backing of an international business owner
- Clear growth path as the business scales to multiple locations
How to Apply
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