Reservations & Distribution Manager Job The Sands Diani, Kenya
Position Summary
- The Group Reservations & Distribution Manager is responsible for overseeing the central reservations function across The Sands Kenya properties, while managing OTA distribution, rate parity, and contracting.
- The role leads the reservations team, ensures accurate booking and billing processes, supports revenue performance across all channels, and maintains strong coordination between properties.
Key Responsibilities
Revenue & Distribution
- Manage OTA listings, availability, content, and optimisation.
- Monitor rate parity and distribution channel performance.
- Manage OTA, agent, and corporate contracting.
- Identify booking trends and revenue opportunities.
Reservations Team Management
- Lead, train, and support the central reservations team.
- Ensure consistent standards, communication, and response times.
- Provide operational cover during staff leave and absences.
- Develop procedures and improve reservations workflows.
Reservations & Billing Operations
- Oversee direct reservations via email, WhatsApp, phone, website, and agent enquiries.
- Ensure accurate handling of bookings, amendments, cancellations, and special requests.
- Oversee deposits, invoices, refunds, and reservation-related billing.
- Coordinate with Finance regarding payments and outstanding balances.
Cross-Property Coordination
- Liaise with all Sands Kenya properties regarding availability, rates, and booking requirements.
- Communicate reservation activity, special requests, and operational needs.
- Ensure consistency of reservations procedures across all properties.
Key Attributes
- Highly organised and detail-oriented.
- Strong leadership and coaching abilities.
- Excellent communication and customer service skills.
- Strong understanding of OTA and channel management.
- Proficient in Opera PMS and reservation systems.
- Experience with TravelBook Group (TBG) preferred.
- Commercially aware with good analytical skills.
- Able to balance team leadership with day-to-day operations.
How to Apply
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