Reservations & Distribution Manager Job The Sands Diani, Kenya
Position Summary
- The Group Reservations & Distribution Manager is responsible for overseeing the central reservations function across The Sands Kenya properties, while managing OTA distribution, rate parity, and contracting.
- The role leads the reservations team, ensures accurate booking and billing processes, supports revenue performance across all channels, and maintains strong coordination between properties.
Key Responsibilities
Revenue & Distribution
- Manage OTA listings, availability, content, and optimisation.
- Monitor rate parity and distribution channel performance.
- Manage OTA, agent, and corporate contracting.
- Identify booking trends and revenue opportunities.
Reservations Team Management
- Lead, train, and support the central reservations team.
- Ensure consistent standards, communication, and response times.
- Provide operational cover during staff leave and absences.
- Develop procedures and improve reservations workflows.
Reservations & Billing Operations
- Oversee direct reservations via email, WhatsApp, phone, website, and agent enquiries.
- Ensure accurate handling of bookings, amendments, cancellations, and special requests.
- Oversee deposits, invoices, refunds, and reservation-related billing.
- Coordinate with Finance regarding payments and outstanding balances.
Cross-Property Coordination
- Liaise with all Sands Kenya properties regarding availability, rates, and booking requirements.
- Communicate reservation activity, special requests, and operational needs.
- Ensure consistency of reservations procedures across all properties.
Key Attributes
- Highly organised and detail-oriented.
- Strong leadership and coaching abilities.
- Excellent communication and customer service skills.
- Strong understanding of OTA and channel management.
- Proficient in Opera PMS and reservation systems.
- Experience with TravelBook Group (TBG) preferred.
- Commercially aware with good analytical skills.
- Able to balance team leadership with day-to-day operations.
How to Apply
1. Applying For Jobs That You Qualify But Not Getting Interviews?
Click Here And Get An Expert Review Of Your CV From Our Recruitment Team Plus 3 Months Job Search Assistance. Land Your Next Job Faster.
2. Register your CV with us today for a better job.
Upload your CV to be considered for jobs that match your skills, experience and career level. Upload your CV here — It's free.
3. Stay relevant in a competitive job market.
Register for short professional courses starting next month. See courses starting next month.
4. Pass Your Next Job Interview With Confidence
Learn how to confidently sell your value and negotiate best salary in interviews. Click here for interview preparation. Interview with confidence.
Job Seeker Testimonials
Since 2011 Corporate Staffing has helped over 13,000 job seekers across Kenya secure new jobs with our clients. Read our job seekers’ success stories here.