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Relationship Manager – Financial Institutions Job HF Group
Relationship Manager – Financial Institutions Job
Principle Accountabilities
Client Relationship Management
- Develop and manage strong, long-term relationships with Microfinance Institutions, and other FIs.
- Conduct regular client engagements to understand evolving needs and provide appropriate banking solutions.
- Act as the primary point of contact for micro finance FI clients.
Business Development & Revenue Growth
- Originate and grow deposits, liability products, and fee-generating services from the FI segment.
- Identify and develop lending and non-lending opportunities (e.g., trade finance, treasury solutions, digital collections, custody services).
- Drive cross-selling across the bank’s product offerings.
Risk Management
- Monitor portfolio performance and proactively mitigate risks.
- Ensure compliance with KYC/AML, onboarding, and periodic review requirements.
Market Intelligence & Strategy
- Stay abreast of regulatory, competitive, and market developments affecting MFIs and FIs in Kenya and the region.
- Advise internal stakeholders on trends, risks, and opportunities within the segment.
- Contribute to the formulation and implementation of the bank’s FI strategy.
Operational & Stakeholder Coordination
- Liaise with internal teams to ensure smooth execution of transactions and delivery of client solutions.
- Support onboarding of new clients and ensure efficient service delivery.
- Represent the bank at industry forums and client events as required.
Key Competencies and Skills
Technical competencies
- Strong understanding of the Kenyan and regional MFI landscape.
- Knowledge of banking products and services for institutional clients.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical and credit assessment capabilities.
- High ethical standards, integrity, and professionalism.
- Willingness to adapt to changing business needs and deadlines.
- Must be a self-starter and have an appreciation of business growth and priorities
- Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Strong organizational skills with the ability to multi-task
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Minimum Qualifications, Knowledge and Experience
Academic and Professional
- Bachelor’s degree in Finance, Banking, Business, Economics, or a related field from recognized institution by Commission for University Education
- MBA/CPA/CFA/AKIB is an added advantage
Experience
- Minimum of 4 years’ experience in banking or financial services, with at least 2–3 years managing relationships in the MFI or broader FI space.
- Proven track record in business development, client management, and financial analysis.
- Sound working knowledge and understanding of general banking regulations and practices.
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