Relationship Manager, Diaspora Banking Job KCB Bank
Banking Jobs, KCB Bank Jobs. Relationship Manager, Diaspora Banking manages overseas client portfolios, sales, and credit evaluations, requiring a Bachelor’s degree and 5+ years banking experience across sales, credit, operations, and CRM. Full-time role in Nairobi.
Key Responsibilities
- To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
- To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
- Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
- Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
- Analyze market intelligence across competitors, global markets and champion development of innovative products.
- To ensure quality service delivery to Diaspora customers to achieve agreed service levels
- Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
- Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure (below 5%)
- Prepare and maintain appropriate management reports
- Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.
Minimum Qualifications
Academic & Professional
- Education Bachelors Degree Any field RQ
- Professional Qualifications ACCA AA
- Masters Degree International Business AA
Experience
- Total Minimum No of Years’ Experience Required 5
- Detail Minimum No of Years Need Type[5]
- Experience Area – Sales 2 ES
- Experience Area – Credit 1 ES
- Experience Area – Banking Ops 1 ES
- Experience Area – Customer Relationship Management 2 ES
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