QA Specialist, Operational Excellence Job Deel
IT Jobs. Deel Jobs
Summary
Provide a brief overview of the role, its purpose, and reporting relationship. It should give candidates an immediate sense of what the job is about and how it fits into the organization
Responsibilities
- Conduct regular audits of customer-facing and operational tasks to ensure compliance with established quality standards.
- Analyze and produce data and performance metrics to identify trends and areas for improvement within operational processes.
- Manage audited teams and their evaluations independently and responsibly from top to bottom.
- Provide timely feedback and coaching to operational teams based on audit findings.
- Collaborate with your audited team POC to develop and implement quality improvement initiatives on processes or products.
- Document and maintain quality assurance procedures and guidelines for operational tasks.
- Support the training of new team members on quality standards and processes.
- Investigate and address customer complaints or issues related to operational quality.
- Identify team or global process, agent and experience gaps
- Generate and present reports on quality performance to management on a regular basis.
- Participate in the development and execution of process improvement projects.
- Stay informed about industry best practices and process requirements related to operational quality.
Qualifications
- Bachelor’s degree or equivalent work experience.
- 1+ year experience in quality assurance or operations, especially in areas like payments, HR, payroll, or mobility.
- Strong analytical skills with experience using spreadsheets, Looker, and SQL to identify opportunities for improvement.
- Excellent communication skills (verbal and written) and ability to collaborate effectively across teams.
- Detail-oriented with a focus on accuracy.
- Knowledge of quality management systems and methodologies.
- Self-motivated with a problem-solving mindset.
- Passionate about customer satisfaction and user experience.
- Continuous learner, staying updated on industry trends.
- Experience with Zendesk, Jira, Looker, or the Deel platform is a plus.
- Experience in a global SaaS company is preferred.
How to Apply
🎯 Before You Apply for This Job…
This job will attract 1000+ applicants.
Many qualified professionals will miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Contact Rose, our client service manager, and together with our recruiters she will review your CV and customize it for the job you are targeting.
Apart from the CV Upgrade, you’ll also receive 3 months of job-search support from our recruiters, including a dedicated recruiter to support your job search.
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.