Project Manager – AI & Automation Job Mogo Finance

Project Management Jobs, Mogo Finance Jobs. Project Manager – AI & Automation leads artificial intelligence projects and process automation initiatives, requires a CS, IT, or Engineering Degree and 4+ years project management experience. Full-time role in Nairobi.

About the role:

You will lead projects for AI and automation – taking new AI agents from idea to launch, then handing them over to run.

We have 10+ AI projects live or in build across Telesales, Customer Care and loan issuance: AI voice agents, a WhatsApp chat agent, IVR self-service, AI quality assurance and AI checks in our Sales App. Most are built with external vendors.

Project is done when an agent is stable, handed over and both Operations and QA have accepted it. Then you move on to the next one.

AI and automation is the core of the role. As business priorities evolve, you will also lead other CXE projects, such as the rollout of our new customer engagement platform.

This is a process-heavy role. You turn new ideas into clear steps, standard templates and repeatable cycles that other teams can follow.

Key Responsibilities

Project planning and tracking

• One plan per project – milestones, owners, dates, dependencies – rolled into one portfolio view, updated weekly
• Spot slippage early and escalate with a proposed fix, not just a red flag
• Weekly status to the Head of CXE: TL;DR, red/amber/green per project, decisions needed

Vendor management during build

• Run the weekly vendor rhythm for projects in build: syncs, open issues, next steps, written follow-ups
• Hold vendors to scope, timelines and quality; keep a record of every commitment
• Coordinate contracts, NDAs and onboarding with Procurement, Legal and IT
• Structure vendor demos and evaluations against clear criteria

Build and initial testing

• Work with the vendor and the operations team on call flows, knowledge base, edge cases and handover-to-human rules
• Own the API side of each project: test our APIs yourself, document them and share them with vendors. IT and the Head of CXE support you, but you drive it
• Coordinate other departments on their inputs, e.g. knowledge base content, product rules, compliance sign-off
• Run internal testing and limited live tests with success criteria, kill criteria and a decision date
• Work side by side with QA during ramp-up: review calls together, log issues, push vendor fixes and retest

Launch and handover

• Manage phased rollouts (e.g. 10% to 20% to full volume) and prepare go/no-go decisions
• Make sure agents, team leads and supervisors know what is changing before it goes live
• Agree handover criteria with Operations and QA before launch, not after
• Set up a standard, repeatable cycle for data updates – call lists, knowledge base changes, reporting – so the agent keeps running on current data after handover
• Hand over with SOPs, training (with L&D), a named operational owner and a baseline for QA to measure against
• Present the launch readout to management: what was built, AI vs human results in testing, what’s next

New ideas

• Spot what could be improved or automated next – new agents, new components, new projects
• Bring each idea with a short case: what it replaces, who uses it, how we will know it worked

What this role is not

• Not running live agents. Once handed over, Operations runs the agent and QA improves it. You step back in only for major changes or new call types.
• Not a strategy or product vision role. Priorities are set by the Head of CXE. You make them happen.
• Not an engineering role. Vendors and IT build. You make sure what they build works in our operation.

How success is measured

% of milestones hit on time, time from kickoff to launch, number of agents launched and handed over, issues found after handover (fewer is better), and feedback from Operations and QA leads.

Requirements

• 4+ years in project management, with at least 2 years delivering technology projects with external vendors
• Working understanding of APIs. You can test API and compare and document its answer.
• Process-minded. You naturally turn messy work into clear steps, templates and standard cycles
• A track record of shipping. Be ready to walk us through 2 projects you took from kickoff to live – what went wrong and what you did about it
• Relentless, structured follow-up. Comfortable chasing vendors and senior colleagues without damaging the relationship
• Curious and creative. You bring ideas, not just execute tasks
• Clear, short written updates
• Comfortable with data: Excel, reading dashboards, basic analysis

Strong plus

• Contact center or BPO operations experience – you know how a queue works and what AHT, containment and handover mean
• Sales or Customer Journey mapping experience
• Experience with conversational AI, voicebots, chatbots or IVR
• Contact center platforms (Webitel, Genesys, Five9 or similar)
• Customer engagement or marketing automation platforms (MoEngage, CleverTap, Braze or similar)
• Fintech, lending or financial services in Kenya or East Africa
• Experience setting up a project tracking tool (Jira, Asana, Monday or similar)

How to Apply

Click here to apply