Program Processing Associate NGO Job CWS

Primary Purpose

This position is responsible for applying in-depth USRAP knowledge to process and implement policies for cases throughout the USRAP Programs pipeline. This includes processing cases through the various case processing stages including; Acceptance to Program, Prescreening, USCIS Support, Correspondence, Medicals, Assurance, Cultural Orientation and Travel. This position contributes to the overall case management of the USRAP pipeline.

Responsibilities

Program Administration  (50%)

• Ensure high‑quality refugee processing through strict adherence to CWS/RSC Africa, Department of State (DOS), USCIS, and Refugee Processing Centre (RPC) policies, procedures, eligibility criteria, and data‑management standards.
• Execute assigned refugee case processing tasks accurately and within established timeframes, in line with approved policies and procedures.
• Maintain complete, accurate, and up‑to‑date case records, including timely and correct updates in START.
• Serve as a Programs Processing Point of Contact for assigned case processing activities, supporting effective coordination and timely task completion.
• Support Program Processing Supervisors in the development of training schedules and delivering training sessions as requested.

Compliance (30%)

• Conduct case processing activities in accordance with policies and procedures issued by PRM, RPC, and CWS/RSC Africa.
• Support the development and updating of Processing Guides
• Perform regular quality control checks and ensure that all case updates in START are completed accurately and in compliance with established standards.

Representation and Engagement (10%)

• Maintain effective working relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC, and domestic Resettlement Agencies, to support coordinated and compliant refugee processing.
• Represent and promote organizational policies, procedures, and values through professional conduct and consistent communication with staff and partners. 

Additional Responsibilities (10%)

• Undertakes additional work-related duties as agreed upon by Programs leadership to support Programs and CWS/RSC Africa, including administrative tasks
• Any other duties as assigned

Qualifications

Experience:  

• A minimum of four (4) years relevant paid work experience required.
• Previous experience conducting trainings or presentations preferred.

Skills:  

• Demonstrated written and spoken fluency in English, with strong verbal and written communication skills.
• Strong interpersonal and diplomacy skills, with the ability to work effectively in a multicultural environment.
• Strong computer skills, with Microsoft Office applications;
• Excellent organizational and time management skills.
• Excellent organizational, planning, and time‑management skills, with the ability to prioritize tasks and meet deadlines.

Education & Certifications:  

• Bachelor’s Degree in a relevant required.

Abilities:  

• Strong attention to detail with the ability to maintain high performance standards and meet set deadlines.
• Sound judgment and problem‑solving skills, with the ability to seek guidance when faced with unexpected challenges.
• Ability to manage a large and diverse workload under pressure while maintaining professionalism with colleagues, partners, refugees, and stakeholders.
• Ability to adapt to urgent priority changes including and not limited to primary assigned tasks changing in short notice.
• Maintain the integrity of official records.

How to Apply

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