Program Manager  NGO Job MSF

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Responsibilities

Strategic Leadership & Coordination

• Define and adapt the implementation strategy for MSF Academy learning programmes in each country, in collaboration with global and country teams
• Oversee the implementation and rollout of in‑person programmes across assigned countries, ensuring progress, quality, and compliance with MSF Academy standards and internal controls
• Lead the management of one or two postgraduate diploma or online courses, ensuring, among others, the selection process together with Learning and Development (L&D) referents and pool managers of each operational centre
• Contribute to the Academy’s overall strategy, organisational development and decision‑making as member of the Management Team
• Promote cross‑functional collaboration to strengthen operational support and programme coherence

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Team Management & Capacity Development

• Manage country teams through their country representatives, pedagogical managers, or clinical mentors according to the set up in the assigned countries
• Supervise coordinators in their management or directly manage tutors or mentors involved in assigned postgraduate diploma or online courses
• Participate in the recruitments (or matching in collaboration with pool managers from all operational centres), the onboarding and offboarding of coordinators, tutors or mentors; of country representatives and, when relevant, other country team members, ensuring ongoing guidance and performance support

Stakeholder Engagement, Communication & Representation

• Coordinate with the operational cells/desks at Head Offices level for the countries in the portfolio, ensuring they follow MSF’s operational processes (inter‑desk meetings, annual reviews, action plans, round tables and other relevant forums)
• Support country representatives in engaging with MSF country and project coordination teams (Country Coordinators, Medical Coordinators and Human Resources (HR) / L&D Coordinators to ensure programme alignment and follow‑up
• Maintain constructive relationships with external stakeholders, including ministries of health/education, medical councils, universities, and suppliers
• Work closely with MSF Academy technical referents: nursing, maternity, outpatient and paediatric care, ward supervision, pedagogical, communication, Monitoring Evaluation Accountability & Learning (MEAL) to ensure programme quality and coherence
• Prioritise key communication topics and support country teams in their communication efforts
• Participate in project visits, regional meetings and Operational Centre visits as required

Monitoring, Evaluation & Information Management

• Ensure effective implementation of the MSF Academy information management and monitoring & evaluation systems (Information Knowledge Management & MEAL)
• Produce, review and validate routine reporting, thereby contributing to learning, accountability, and programme improvement
• Ensure effective planning and management of the workforce and of financial and material resources across assigned countries and distance-learning programmes, and remain accountable for its effective use

Education & Experience

• Higher education or university degree in healthcare, or in Social, Economic or Political Science, Communications, International Relations, Development, Humanitarian studies, or a related area of study
• Minimum 5 years of Project Management experience including MSF or other international NGOs
• At least one MSF experience in a Coordination role is mandatory
• Solid understanding of Information Knowledge Management (IKM) as well as Monitoring & Evaluation (MEAL) processes
• Experience in health professions education or in curriculum development is an asset

Competencies

• Strategic thinking and vision
• Strong leadership
• People management and development
• Teamwork and cooperation
• Result and quality orientation
• Negotiation skills and capacity to build consensus
• Initiative and Innovation, problem solving skills
• Adaptability
• Networking and Building Relationships, Advocacy
• Excellent planning and organisational skills
• Cross-cultural awareness
• Proficiency in standard IT tools (Word, Excel, internet) and ability to learn new digital systems

Languages

• Proficiency in English and French, both spoken and written is mandatory
• Good knowledge of Arabic is an asset

Other

• Willingness to travel overseas to visit projects, regional officers and MSF Operational Centres

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How to Apply

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