Product Manager Job Smart Applications

Product Manager Job

Job Purpose

The Product Manager for SmartInsure is responsible for leading the design, development, implementation, and commercial success of a robust medical insurance back-office management system across the Group. SmartInsure covers the entire insurance lifecycle including underwriting, claims, member and provider management, product setup, reinsurance, finance, and case management.You will play a pivotal role in defining product strategy, ensuring competitive positioning, and driving adoption across healthcare and insurance organizations. This includes full lifecycle management—from ideation and go-to-market, to resource and implementation planning, client delivery, and revenue realization.

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Key responsibilities and accountabilities:

Product Strategy & Revenue Ownership

• Drive engagement with all stakeholders to define the SmartInsure product vision and strategic direction
• Own the product vision, roadmap and realization of the strategic goals for the product.
• Drive commercial outcomes through pricing strategy, value proposition alignment, and identifying new revenue streams.
• Work closely with Sales and Business Development teams to align product features to market demand and revenue goals.

Product Development & Road Mapping

• Drive the vision, strategy, and continuous evolution of a scalable product roadmap that aligns with customer needs, regulatory standards, and market opportunities.
• Advise on prioritization of product features and enhancements based on ROI, client impact, market trends, and technical feasibility
• Collaborate with the Project Manager during sprint retrospectives to review progress, capture feedback, and align backlog priorities, ensuring product goals are continuously refined and met.

Customer Delivery & Implementation Support

• Collaborate with the implementation and operations teams to ensure smooth client onboarding and solution delivery.
• Participate in requirement analysis, solution customization, and support project planning including timelines, risks, and resource needs.
• Ensure product quality and customer satisfaction through structured testing, training, and change management plans.

Resource & Operational Planning

• Work closely with delivery teams to ensure resource planning aligns with product roadmap priorities.
• Support cross-functional alignment across technical, operational, and client-facing teams to optimize delivery capacity and efficiency.

Market Competitiveness & Innovation

• Conduct competitive analysis and market research to ensure SmartInsure stays ahead in features, user experience, compliance, and tech adoption (AI, STP, analytics).
• Explore and test new features or modules to keep the product relevant and future ready.

Bid, Proposal, & Demo Support

• Play a lead role in supporting pre-sales activities including proposals, RFPs, solution design, and client presentations.
• Develop compelling product collateral and deliver product demonstrations to prospective clients and strategic partners.
• Customize product pitches and proposals in alignment with client-specific needs, emphasizing SmartInsure’s differentiators.

Stakeholder & Partner Management

• Maintain strong relationships with clients, insurance domain experts, reinsurance partners, and regulatory bodies.
• Act as the primary point of contact for product queries, roadmap updates, and cross-functional coordination.

Performance Monitoring & Data Analytics

Monitor product KPIs including adoption, usage, claim processing times, revenue contribution, and user satisfaction.
Utilize data and feedback loops to inform product improvement and prioritize enhancements.

Requirements

Academic & Professional Qualifications

• Bachelor’s degree in insurance, Business, IT, or related field, Insurance certification is a plus.
• Minimum 5+ years of product management experience, ideally in healthcare, InsurTech, or enterprise SaaS platforms.
• Strong understanding of medical insurance workflows including underwriting, claims, & reinsurance.
• Proven ability to deliver commercially successful software products and drive growth.
• Solid experience in Agile methodologies and working with cross-functional teams.
• Strong understanding of insurance industry operations and workflows with Strong knowledge of insurance compliance standards

Skills, Knowledge and Abilities

• Strategic Thinking: Ability to shape product direction aligned with business goals & market dynamics.
• Revenue Focus: Skilled at linking product performance to financial outcomes and ROI.
• Stakeholder Engagement: Excellent communication, leadership, and interpersonal skills across technical and non-technical audiences.
• Execution: Strong organizational skills to manage multiple projects and deadlines effectively.
• Leadership: Capable of influencing without authority and rallying teams toward a shared product vision.
• Customer Orientation: Deep empathy for customer needs and ability to translate them into product solutions.

Key Performance Indicators (KPIs)

• Revenue Growth: Direct product contribution to top-line revenue.
• Delivery Efficiency: On-time and in-scope implementations.
• Customer Satisfaction: Adoption rates, NPS, support ticket trends.
• Product Competitiveness: Win rate in bids, feature gap vs. competitors.
• Innovation: Number and success of new modules/features.
• Operational Impact: Reduction in claim turnaround time, manual workload, and fraud.

How to Apply

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