PayGo Phones Retail Manager Job Sun King

Sales & Marketing Jobs. Sun King Jobs

What you will be expected to do:

Channel Acquisition and Development

• Recruit, Train and onboard new retailers specialising in selling Sun King phones or any other available brands.
• Maintain an engaged base of retailers as per set goals in the annual operating rhythm.
• Segment engaged retailers as per given categories managing them to scale.

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Revenue and Productivity

• Meet set Revenue goals on number of units of Sun King phone sold by month and year and in different phone models and brands.
• Maintain minimum retail productivity targets ensuring that each retailer meets their goals.

Portfolio Repayment Management

• Ensure the overall phone portfolio achieves set Phones Quality of Sale goals.
• Develop strategies and intervention that will improve repayments by tracking the repayment performance of phones sold through retail channel.
• Streamline phones replacement and warranty process through retail to improve overall channel performance, repayments and customer satisfaction.

Retail Branding, Engagement and Assistance

• Maintain proper branding of retail store by ensuring up-to-date marketing materials, merchandise issuance and branding both external and in-store.
• Frequent retail visits to improve engagement, work on resolutions and build relationships.
• Ensure optimum stocking achieving set inventory levels as well as adhering to set guidelines and processes.

Customer and Partner Experience

• Achieve minimum Partner Satisfaction Score (PSS) and Net Promoter Score (NPS) from End-Users based on experience with purchase through the retail channel derived from periodic retailer surveys and timely set strategies and how to improve both.

Team Management

• Optimum staffing based on projected business growth and expansions.
• Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
• Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals.
• Mentoring the team and keeping them motivated for optimum performance and retention.

Qualifications

You might be a strong candidate if you have:

• A bachelors degree in a business-related field or a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries (an MBA is an advantage).
• A strong background in retail key account management and experience working with key retail chains with bias towards devices.
• Strong people-focused skills as a team partner to mentor teams to deliver on expectations.
• Deep knowledge of both urban, peri-urban and rural markets.
• Basic digital literacy (CRM, stock tools).
• Strong communication and problem-solving abilities.
• Willingness to travel extensively (5 days/week in the field).
• Comfort working with MS Excel and PowerPoint.

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How to Apply

Click here to apply