Operations Supervisor – Serviced Apartments Job

Hospitality Jobs, Corporate Staffing Services Jobs. Operations Supervisor – Serviced Apartments overseeing daily apartment operations, staff supervision and online bookings to maximise occupancy and revenue, requiring a bachelor’s degree in Hospitality Management, Hotel Management or Property Management, minimum 5 years relevant experience and knowledge of OTA platforms such as Airbnb and Booking.com, in a serviced apartments environment, on-site role.

The Operations Supervisor will be responsible for overseeing the day-to-day operations of the apartments, ensuring efficient service delivery, effective staff supervision, high housekeeping and property standards, proper management of reservations, and optimal occupancy and revenue performance.

The role will also be responsible for maintaining the property’s online presence through regular posting, managing online bookings and reservations, monitoring guest engagement, and ensuring that the apartments consistently meet the required operational and guest-service standards.

Key Responsibilities

• Oversee daily operations of the Apartments, ensuring all departments function smoothly.
• Supervise Housekeeping through the Head of Housekeeping to ensure apartment readiness and high cleanliness standards.
• Supervise the Caretaker to ensure they are performing their work as required.
• Conduct daily operational briefings with supervisors.
• Inspect apartments, common areas, grounds, and security systems regularly.
• Address guest complaints, requests, and special requirements promptly.
• Conduct performance reviews, training, and ensure SOP compliance.
• Oversee guest communication, check-in, key handover, and checkout procedures.
• Ensure apartments, grounds, and services consistently meet high guest satisfaction standards.
• Manage apartment availability, pricing, and inventory across Online Travel Agencies (Airbnb, Booking.com, Expedia, etc.) and social media accounts.
• Monitor market trends, competitor pricing, and demand patterns; adjust rates to maximize revenue and occupancy in collaboration with management.
• Minimize cancellations and double bookings.
• Prepare occupancy, revenue, and performance reports for management.
• Monitor online reviews and respond professionally to enhance reputation.
• Ensure accurate posting of charges, payment reconciliation, invoicing, and financial documentation.
• Support budgeting, forecasting, and operational cost control.
• Ensure proper use of Property Management Systems (Tessa Hub), reservation calendars, and digital marketing tools.
• Maintain accurate apartment inventory, maintenance logs, and asset registers.
• Ensure compliance with safety, operational, and regulatory standards.
• Ensure all operational licenses are renewed on time.
• Perform any other duty that may be assigned from time to time.

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, Property Management, Business Administration, or a related field.
• Minimum of 5 years’ relevant experience in the tourism, hospitality, serviced apartment, hotel, or related property operations environment.
• Proven experience in operational and staff supervision.
• Strong practical knowledge of Online Travel Agency platforms, including Airbnb, Booking.com, Expedia, or similar platforms.
• Experience in managing social media accounts and online bookings.
• Experience using Property Management Systems and reservation management tools will be an added advantage.

SKILLS & COMPETENCIES

• Leadership and team management skills.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to analyze occupancy, performance, and digital marketing metrics.
• Proficient in digital marketing tools and online booking platforms.
• Integrity, reliability, and strong organizational capability.

WORKING CONDITIONS

• Onsite supervision required at the apartments.
• Flexible schedule including weekends, public holidays, and emergencies.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title in the email subject (Operations Supervisor – Serviced Apartments) to vacancies@corporatestaffing.co.ke before 5th November 2026

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying

Corporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process.