Operations Manager – Micro-Lending Institution Job
Finance Jobs. Talent Grid Africa Jobs. Looking for a finance job in Kenya? Talent Grid Africa is recruiting an Operations Manager – Micro-Lending Institution position for a client. Proficiency in loan portfolio management, operations leadership, and regulatory compliance is required.
Key Responsibilities
- Oversee the day-to-day operations of the institution, ensuring efficient loan processing, disbursement, administration, and service delivery.
- Manage the end-to-end loan lifecycle while ensuring compliance with credit policies and turnaround timelines.
- Monitor loan portfolio performance, including Portfolio at Risk (PAR), arrears, and recoveries, while working closely with credit and collections teams.
- Develop and implement operational policies and process improvements to enhance efficiency and customer satisfaction.
- Strengthen operational controls by ensuring regulatory compliance, mitigating risks, and supporting internal and external audits.
- Drive exceptional customer service by improving onboarding, loan servicing, and resolving escalated customer issues.
- Prepare operational reports and track key performance indicators to support strategic business decisions.
Requirements
- Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Operations Management, or a related field.
- 5–8 years of experience in operations within a microfinance institution, SACCO, digital lending company, commercial bank, or financial services organization.
- At least 3 years of leadership or managerial experience.
- Proven experience managing lending operations and loan administration.
- Strong understanding of microfinance operations, credit processes, collections, risk management, and regulatory compliance.
How to Apply
Apply today by sending your CV to: jobs@talentgridafrica.com
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