Operations Manager Job Oya Microcredit

Administration Jobs, Oya Microcredit Jobs. The Operations Manager oversees operational processes and field management, requiring a Business/Finance Bachelor’s degree and 3+ years senior operations or field management experience in microfinance (preferred), banking, or telecom. Full-time role in Nairobi.

Reports To: Head of Operations

We are a fast-growing microcredit company seeking a highly competent and hands-on Operations Manager to lead a full operational sector (region).

This is a senior, performance-driven role responsible for managing multiple layers of teams including Cluster Managers, General Monitoring Officers and Sales Executives, while driving portfolio quality, growth, and operational discipline. The ideal candidate must be deeply experienced in field operations, credit management, and team leadership, with the ability to deliver results in a fast-paced, high-accountability environment.

The ideal candidate should be hands-on, strategic, and able to balance field execution with overall business management.

Qualifications & Requirements

• Bachelor’s Degree in Business, Finance, or a related field
• Minimum 3+ years’ experience in a senior operations/field management role in:
  • Microfinance / Microcredit (highly preferred)
  • Banking (Retail/SME lending)
  • Telecommunications (Sales & Distribution)
• Proven experience managing large, field-based teams across multiple locations
• Demonstrated success in portfolio growth and debt recovery
• Must be a Kenyan

Key Competencies

• Strong leadership presence. Ability to command, influence, and drive performance
• Execution-focused i.e. delivers results, not just plans
• Highly analytical with strong grasp of portfolio performance metrics
• Firm but fair in managing teams and enforcing accountability
• High resilience and ability to operate under pressure and long working hours
• Strong decision-making and problem-solving skills
• Excellent communication and stakeholder management skills
• Deep understanding of mass and middle-market lending dynamics

*Male candidates are encouraged to apply*

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Operations Manager), to careers@oyamicrocredit.co.ke  before 28th November 2026.

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying.