Operation Manager Job And Beyond
Hospitality Jobs. And Beyond Jobs. Looking for a hospitality job in Kenya? And Beyond is recruiting an Operation Manager position. Proficiency in lodge operations, team leadership, and guest relations is required.
KEY OUTPUTS:
- Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence.
- Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards.
- Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods.
- Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards.
- Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings.
- Facilitate training sessions for direct reports and mentor team members for leadership growth.
Relief Responsibilities:
- Oversee lodge operations during Lodge managers absences, ensuring consistency across departments.
- Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction.
- Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards.
- Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers.
- Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience.
Qualifications & Experience
- Strong leadership and team management abilities.
- Excellent communication and guest engagement skills.
- Operational oversight experience, with a focus on hospitality standards.
- Proficiency in reporting, analysis, and identifying cost-saving opportunities.
- Ability to manage multiple responsibilities, including relief roles for key managers.
Personal Characteristics:
- Highly organized with excellent multitasking skills.
- Proactive problem-solver with a focus on guest satisfaction.
- Adaptable and resourceful in high-pressure situations.
- Collaborative leader with a commitment to team development and excellence.
- Detail-oriented with a strong commitment to operational and service standards.
How to Apply
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