Online Sales Person Job City Walk Nairobi, Kenya
Job Purpose
- The Digital Sales person will be responsible for converting customer inquiries into sales across the WhatsApp, Flowcart and social media, and for proactively reactivating past clients through cold outreach.
- The role combines responsive customer service on inbound inquiries with proactive outreach to grow repeat business.
Key Responsibilities:
- Inbound Customer Engagement
- Manage customer engagements across WhatsApp, Flowcart and social media.
- Respond to calls, messages, comments and online inquiries promptly.
- Follow up on Flowcart broadcasts and customer leads.
- Confirm all order details in writing before closing the sale.
- Escalation Protocol Attend to complaints, price disputes and escalate where necessary.
- Convert customer inquiries into confirmed. sales.
- Ensure no online customer is left unattended during working hours.
Cold Outreach
- Reach out to previous clients to reintroduce products, promotions, and new stock.
- Maintain and work through a structured list of past clients, prioritized by recency and value of past purchase.
- Log outcome of every outreach contact,
Service Quality Standards
- Greet and acknowledge every customer personally.
- Provide accurate product, pricing and stock information.
- Give clear next steps after every customer interaction.
- Log all customer inquiries and outcomes across every platform.
- Respond and follow up within the required timelines.
- Maintain a consistent, well-documented client outreach pipeline.
- Ensure no online customer is left unattended during working hours.
- Report total sales daily, weekly and monthly.
Qualifications
- Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, E-Commerce, or a related field.
- Minimum of 2 years’ experience in online sales, retail sales, or customer service.
- Experience in a retail, fashion, FMCG, or e-commerce environment is an added advantage.
How to Apply
Send your CV to jobs@citywalk.co.ke with the subject line “ONLINE SALES PERSON”
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