Officer, Central Account Opening Job DIBBKE

Looking for a customer service job in Kenya? DIBBKE is hiring an officer, central account opening to process new account applications, verify customer documentation and ensure compliance with account opening procedures. The role is based in Nairobi and experience in customer service is required.

Job Purpose

• Responsible for daily account opening, data clean up, reports, training, processes review and updating, and automation of manual processes.

Key Responsibilities

• Train branches in account opening & standardization processes / procedures.
• Manage the process of Account Opening, accurately input and update customer details and mandate instructions into the core banking system and closing of accounts.
• Act as the primary point of contact for branch staff regarding account opening rejections, queries, or missing documentation, providing clear guidance on resolution.
• Data clean-up of existing accounts for audit and regulatory purposes.
• Adhere strictly to internal control checklists to mitigate risks, prevent identity fraud, and minimize regulatory infraction risks.
• Ensure 100% recovery of all bank charges for company search
• Ensure compliance with CBK guidelines in relation to account opening.
• Responsible for follow-up on queries and matters related to accounts opened
• Manage responses to KBA and KRA circulars.
• Ensure all work is duly processed and all reports printed checked and forwarded to the right stakeholders within SLAs daily
• Ensure daily organize, track, and maintain accurate logs of all processed, rejected, and pending account files.
• Any other duty may be assigned by the supervisor.
• Comply with all Department and Bank policies, procedures and regulations to include Know Your Customer and Anti-money Laundering Policies.

Qualifications

Education & Work Experience

• Bachelor’s degree in business-related discipline from a recognized university.
• At least two years of banking experience in a similar role or customer service position.

Training / Skills

• Excellent communication, Inter-personal and customer service skills.
• Basic understanding of all banking operations
• Excellent knowledge of bank products,
• Good organizational skills
• Ability to work under pressure and with minimum supervision.

How to Apply

Please send your CV and cover letter to careers@dibkenya.co.ke. Quoting the Job Title as the Subject of the email application.