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NOC Manager Job Corevantage
Engineering Jobs. Corevantage Jobs
Purpose Ensure 24/7 network performance and service availability by leading the Network Operations Center team, managing incident response and driving proactive monitoring, analysis, and improvement of network infrastructure and SLAs.
Key Responsibilities
- Manage real-time monitoring of all network elements, power systems, and connected infrastructure
- Lead incident detection, escalation, coordination and communication until resolution
- Assign and supervise alarm handling and troubleshooting activities
- Maintain accurate network status updates to Project Manager and client operations teams
- Ensure timely ticket logging, classification, closure and documentation for audits
- Analyze network performance data to identify chronic issues and propose preventive actions
- Coordinate with field teams for dispatch and priority response
- Protect SLA compliance by reducing MTTR, outage frequencies and repeat alarms
- Oversee network change management, planned outages and risk communication
- Own NOC reporting, dashboards and analysis, including incident trends
- Enforce security protocols, access controls and data integrity in NOC systems
- Train and develop NOC shift teams for higher competency
Skills and Competencies
Technical
- Strong knowledge of telecom networks, power systems and monitoring platforms
- Expertise in alarm correlation, ticketing tools and NOC workflows
- SLA management and performance optimization
- Ability to lead 24/7 shift operations with discipline and clarity
- Service-driven mindset focused on uptime and customer satisfaction
- Compliance with EHS and network security standards
Qualifications & Experience
- Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, IT, or related field
- Minimum 5 years’ experience in telecom network operations, including at least 3 years in a NOC leadership role
- Proven experience supporting Mobile Network Operators or major network infrastructure (BTS, Microwave, Transmission, IP Networks)
- Hands-on knowledge of network monitoring tools, ticketing systems, and alarm correlation platforms
- Track record of improving SLA performance and reducing MTTR
- Experience in incident management, shift operations, and change management
- Certification in CCNA, ITIL, or NOC-specific platforms is an added advantage
- Strong background in reporting and analytics for network performance
- Experience working in environments with strict security compliance and escalation protocols
- Understanding of I-Tower workflows, updates and reporting requirements
How to Apply
Qualified and interested candidates to send their applications and CVs clearly stating the subject to info@corevantage.co.ke
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