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NOC Engineer Job Burn Manufacturing
About the role.
The NOC Engineer will monitor the performance of our mission-critical services including databases, servers, MNO integrations (for payments) and SMS gateways. They will also collaborate with cross-functional teams to manage escalations and where possible manage quality. There may also be opportunities to contribute to code development.
Duties and responsibilities
- Coordinate with the Customer Experience and Commercial teams to identify and manage customer issues.
- Monitor network and system performance, including AWS services, and payment and SMS gateway integrations.
- Identify and resolve service failures, bottlenecks, and performance issues, ensuring minimal downtime and service impact.
- Investigate recurring incidents and implement long-term fixes to reduce service disruptions.
- Perform performance testing to assess the scalability and responsiveness of software applications
- Design, develop, and execute test cases to verify software functionality, performance, reliability, and compatibility
Skills and experience
- Basic programming knowledge in Go.
- Familiarity with software development fundamentals and concepts.
- Understanding of software testing methodologies and best practices.
- Experience with manual and automated testing tools.
- Eagerness to learn and apply new skills in a practical setting.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
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