Network Engineer Jo Solvo Global
IT Jobs. Solvo Global Jobs
Key Responsibilities
Network Monitoring & Performance
- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary tools like Cosmos.
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs.
- Maintain monitoring thresholds, alert policies, and SLA metrics.
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Incident & Problem Management
- Respond to alerts and outages within SLA timeframes.
- Perform triage, diagnosis, and manage the incident lifecycle.
- Conduct root cause analysis and document lessons learned.
- Track trends and recommend preventive measures.
Escalation Management
- Act as the primary escalation point for Tier 1 and Tier 2 support teams.
- Escalate complex issues to Tier 4 engineers and specialized teams.
- Coordinate vendor support and facilitate bridge calls during major incidents.
- Manage communication between technical teams, management, and stakeholders.
Network Operations & Maintenance
- Execute firmware updates, patches, and configuration changes.
- Configure routers, switches, firewalls, load balancers, and wireless controllers.
- Implement VLANs, access control policies, and VPN connections.
- Perform change management and maintenance window activities.
Troubleshooting & Support
- Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.
- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP).
- Analyze traffic using Wireshark and tcpdump.
- Address DNS, DHCP, firewall, NAT, and VoIP issues.
- Handle SSID requests, conference issues, and special requests.
Field Technician Coordination
- Coordinate dispatches for PMS troubleshooting, WiFi site surveys, coverage analysis, and wireless optimization.
- Support third-party vendor troubleshooting (video, VoIP, conference room technology).
- Manage on-site troubleshooting activities and vendor escalations.
Documentation & Collaboration
- Maintain network documentation, topology diagrams, and SOPs.
- Create post-incident and RCA reports.
- Participate in capacity planning and continuous improvement initiatives.
- Collaborate with engineering, logistics, and vendors to integrate new technologies.
Required Qualifications
Technical Skills
- Strong knowledge of TCP/IP, routing protocols, VLANs, QoS.
- Experience with Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers.
- Firewalls: Cisco ASA, Fortinet, Watchguard.
- Monitoring tools: SolarWinds, PRTG, Nagios, Zabbix, Cosmos.
- Wireshark, tcpdump, packet analysis.
- VPN, SD-WAN, load balancers, wired and wireless networking.
- Familiarity with Property Management Systems (PMS) and hospitality technology (preferred).
Certifications
Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, or other networking certifications (CompTIA Network+, CWNA, Fortinet NSE).
Experience
- 1+ years in network operations or NOC environment.
- Incident management and escalation handling.
- Coordination with field technicians and dispatch operations.
Soft Skills
- Strong communication and problem-solving abilities.
- Ability to remain calm under pressure during critical incidents.
- Team collaboration and mentoring skills.
- Excellent time management and prioritization.
Education
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
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