Merchant Relationship Specialist Job Network International
Sales & Marketing Jobs, Network International Jobs.
About the Role
The Merchant Relationship Specialist is responsible for building and sustaining high-value relationships with a portfolio of merchants across assigned markets. This role drives merchant satisfaction, retention, and revenue growth by offering proactive account management, first-line support, and strategic product expansion. The Executive acts as the merchant’s internal advocate, ensuring seamless service delivery and maximizing product adoption across Network International’s ecosystem.
Qualifications
- Bachelor’s degree in business, Finance, Marketing, IT, Economics, or a related field.
- 3-5 years’ experience in account management, merchant services, customer success, fintech, or related client‑facing roles.
- Basic understanding of payment products (POS, e‑commerce gateways, mobile money).
- Ability to interpret and work with transaction reports or performance dashboards.
- Proficiency with CRM systems and/or ticketing tools.
- Language Requirement:
- Swahili, English & French — Mandatory
- Portuguese/ Chinese – Added advantage
- Strong relationship‑building and customer service skills.
- Ability to support merchants with onboarding, training, and first level troubleshooting.
- Comfort working with data to identify trends or issues.
- Good organizational skills and ability to manage multiple accounts or requests.
Skills & Competencies
- Strong relationship‑building and customer service skills.
- Ability to support merchants with onboarding, training, and first level troubleshooting.
- Comfort working with data to identify trends or issues.
- Good organizational skills and ability to manage multiple accounts or requests.
Soft Skills & Attributes
- Clear communication and strong interpersonal skills.
- Proactive problem‑solver with willingness to learn.
- High level of ownership, reliability, and responsiveness.
- Collaborative mindset with ability to work cross‑functionally.
- Customer‑centric attitude and professionalism.
How to Apply
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