Merchant Relationship Specialist Job Network International

Sales & Marketing Jobs, Network International Jobs.

About the Role

The Merchant Relationship Specialist is responsible for building and sustaining high-value relationships with a portfolio of merchants across assigned markets. This role drives merchant satisfaction, retention, and revenue growth by offering proactive account management, first-line support, and strategic product expansion. The Executive acts as the merchant’s internal advocate, ensuring seamless service delivery and maximizing product adoption across Network International’s ecosystem.

Qualifications

• Bachelor’s degree in business, Finance, Marketing, IT, Economics, or a related field.
• 3-5 years’ experience in account management, merchant services, customer success, fintech, or related client‑facing roles.
• Basic understanding of payment products (POS, e‑commerce gateways, mobile money).
• Ability to interpret and work with transaction reports or performance dashboards.
• Proficiency with CRM systems and/or ticketing tools.
• Language Requirement:
  • Swahili, English & French — Mandatory
  • Portuguese/ Chinese – Added advantage
• Strong relationship‑building and customer service skills.
• Ability to support merchants with onboarding, training, and first level troubleshooting.
• Comfort working with data to identify trends or issues.
• Good organizational skills and ability to manage multiple accounts or requests.

Skills & Competencies 

• Strong relationship‑building and customer service skills.
• Ability to support merchants with onboarding, training, and first level troubleshooting.
• Comfort working with data to identify trends or issues.
• Good organizational skills and ability to manage multiple accounts or requests.

Soft Skills & Attributes

• Clear communication and strong interpersonal skills.
• Proactive problem‑solver with willingness to learn.
• High level of ownership, reliability, and responsiveness.
• Collaborative mindset with ability to work cross‑functionally.
• Customer‑centric attitude and professionalism.

How to Apply

Click here to apply