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Responsibilities
- Responding to customer enquiries and complaints;
- Obtaining and evaluating all relevant data to handle complaints and inquiries; and
- Recording details of comments, enquiries, complaints and actions taken.
- Distributing marketing materials;
- Participating in marketing events;
- Ensuring the safekeeping of marketing promotional materials;
- Undertaking daily administrative tasks on customer service;
- Monitoring and updating social media platforms;
- Answering phone calls from customers and responding to customer inquiries and complaints;
- Providing customers with the service and product information;
- Completing call notes and call reports as necessary and updating them in the system;
Education Requirements
- Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Marketing or related field from a recognized Institution;
- Knowledge Requirements
- Proficiency in computer applications; and
- Fulfilled requirements of Chapter 6 of the Constitution.
Read>>>The 5-Minute Interview Formula That Gets Job Offers
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.