Manager Job ACK Guest House

Manager Job. Hotel Jobs In Kenya

ACK Guest House in Nairobi is an Anglican establishment offering hospitality services with a Christian touch. It is conveniently located in Upper hill/Community area of Nairobi at a comfortable walking distance from the Central Business district. Loved by guests for its cozy hominess and serene environment, the ACK Guest House has over the years become a
destination of choice for accommodation, restaurant services, conferencing and outdoor catering since it first opened its door for business in the 1970s.

Overall Purpose of the Job:

The GH is tasked to run a viable enterprise in order to sustain a robust capacity required to fulfilFind a job its core mandate – to support the mission of the church. In this regard, we seek to recruit a highly motivated Manager to increase sales opportunities, enhance business strategies and strengthen
business connections with our clients and stakeholders, complete an ongoing modernization process, diversify our range of services, and transition the GH into a fully-fledged hotel.

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Accountability:

The Manager will report to the ACK Provincial Secretary, whilst maintaining a working relationship with the GH Management Committee. The appointment will be for an initial one- year probationary period beyond which contracts of three years at a time can be offered for renewal on satisfactory performance and mutual agreement.

Responsibilities

Strategic and Marketing Roles

• To plan, organize and direct all Guest House services as directed by the Guest House Committee
• To promote superior customer service and deal with related customer requirements, issues, and complaints.
• To monitor occupancy levels and trends for optimum operations
• To build and nurture key customer relationships.
• To ensure Guest House online presence through digital platforms is maintained
• To ensure that outside catering services are well managed.
• To coordinate effective marketing and promotion of the Guest House and its services.

Strategic People Management

• To lead, guide and direct staff on day‐to‐day basis for effective and efficient service delivery.
• To plan work schedules for individuals and teams.
• To organize training and development of staff.
• To ensure optimal staff usage at all times for efficient running of the Guest House
• Ensuring competitive cost and quality of inputs by identifying good suppliers
• Initiating policy development and reviews and ensuring implementation of the same
• Develop and manage relevant partnerships and working relationships with similar organizations

Financial and Administrative Roles

• To ensure that the financial targets and obligations are met.
• To ensure effective management of accommodation and housekeeping; food and beverage services; kitchen, restaurant and catering services, and other hotel services.
• To promote effective services for events held at the Guest House such as workshops and conferences are well managed.
• To manage the budget and financial plans, controlling expenditure, and effective accountability to the Board for financial management.
• To ensure that financial statements of the Guest House are audited and presented to the Management Committee for approval.
• To ensure the approved audited accounts are filed as per statutory requirements
• Ensuring prudent use of all Guest House resources.
• Ensuring compliance with legal and statutory requirements including licensing, health and safety and other statutory regulations related with the hotel as well as internal policies and regulations.
• Ensuring the Guest House maintenance issues are addressed

Required competencies and academic qualifications

This job will require:

• A person of tested integrity and commitment to the ideals of ACK
• A creative thinker who understands prevailing market trends in the area of hospitality industry and can develop innovative ways to increase product base, enhance marketing strategies, meet revenue targets and continuously grow asset base.
• Ability to initiate and manage change to align GH business to market realities and clients’ needs.
• Ability to connect with a large religious stakeholder community and provide services aligned to need
• Provide products that can competitively meet market needs for accommodation, restaurant services, conferencing and such other hospitality services.
• Working knowledge in Kenyan tax laws, business environment and networking skills
• Leadership acumen with ability to connect with staff, clients, the board and ability to provide strategic direction and oversee efficient implementation of tasks
• A person with emotional intelligence and people management skills

Desirable for institutional compatibility/best fit

• Thorough knowledge of the ministries and structure of the Anglican Church of Kenya
• An active member in good standing with his/her local parish church and diocese
• Faithfulness to Biblical orthodoxy and Anglican traditions
• A person of tested and demonstrable integrity and commitment to the ideals of ACK-GH
• Recommendation letter from parish vicar and an endorsement by the diocesan bishop

Minimum academic qualifications

• A Bachelor’s degree in any of the following: Hotel Management, Hospitality Management, or any related field e.g., Tourism Management
• Masters’ Degree in Hospitality Management or related areas will be an added advantage

Experience

• Over 10 years work experience with at least 5 or more years in senior managerial position in hospitality industry or related field
• Working knowledge in business systems, marketing and financial literacy
• Track record showing achievements in institutional management with demonstrable business growth
• Administration and human resource management
• Strategic Planning, financial oversight and policy-based management

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How to Apply

Send your resume and copies of certificates with a cover letter to:

The Provincial Secretary
Anglican Church of Kenya
2nd Floor, Eastern Wing ACK Garden House, 1st Ngong Avenue
P.O. Box 40502-00100 Nairobi Kenya
Tel. +254 (0) 710 840 388 / (0)727 478 294

Email: ackpsoffice@ackenya.org

Note:

ACK is an equal opportunity employer and is committed to our Safeguards policy
Applications will not be accepted after close of business on Friday 20th June 2025.
Only shortlisted candidates will be contacted.

On the day of interview, shortlisted candidates will be required to submit a letter of recommendation from their parish vicar with an endorsement by the diocesan bishop.