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Luxury Travel Concierge Job FlyFlat
Customer Service Jobs. FlyFlat Jobs
Responsibilities:
Client Engagement & Luxury Travel Support
- Assist high-value clients in booking first-class and business-class flights, ensuring best-in-market deals.
- Provide white-glove customer service tailored to VIP travelers.
- Solve problems in high-pressure, time-sensitive situations, ensuring seamless travel experiences.
- Own the client experience by building long-term relationships and developing FlyFlat’s brand reputation.
Operations & Collaboration
- Work closely with Concierge I team members and Sabre agents to fulfill client requests.
- Maintain and optimize affiliate relationships and balances.
- Process billing, credit card payments, authorizations, and refunds.
- Collaborate with the accounting team on end-of-month billing and reporting.
Process Improvement & Brand Development
- Enhance customer service workflows, ensuring a consistently exceptional client experience.
- Improve internal process documentation and training materials to streamline operations.
- Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.
Qualifications
- Passion for international travel and luxury experiences.
- 2+ years of experience directly dealing with customers via email, SMS, and chat apps.
- Strong customer service and communication skills, with an ability to manage VIP clients.
- Highly responsive to emails, WhatsApp, and Telegram messages.
- Ability to work independently and handle high-pressure situations.
- Strong analytical ability, attention to detail, and proficiency with analytical tools.
How to Apply
🚨 Before You Apply for This Job… Is Your CV Ready For The Competition?
This job will attract 1000+ applicants. Sadly, many qualified professionals miss out on interviews — not because they lack experience, but because their CV does not clearly demonstrate why they qualify for this specific job.
You may be qualified. But if your CV is too generic, outdated, or not aligned to the job requirements, you’ll not be shortlisted.
Using the same CV for every application also rarely works.
And while many candidates are now using AI to rewrite their CVs, polished wording alone does not guarantee interviews.
AI can write your CV. We know what gets shortlisted.
🎯 Want to improve your chances of getting shortlisted for THIS job?
Email your CV today to cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade
Our recruiters will review your CV and show you how to position your experience better for the job you are targeting. Learn more about our CV upgrade service here.